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Blackberry messenger: i can't view inbound msgs. my outbound msgs can be viwed by all. what is the problem?

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  • Eric Lucas Jul 28, 2009

    SEE MY ANSWERS BELOW

    Hello

    Can I just confirm that when you do try to chat with someone using BlackBerry Messenger, is the person's status you are chatting with set to Available? I DO NOT KNOW. I WILL CHECK. MY STATUS IS AVAILABLE. HOW DO I CHECK THEIR STATUS?

    At the same time, is your status also set to Available? YES

    And, after sending a message to the person, do you ever receive an audible sound or a vibration from the device that a message has been receieved (even if you cannot see the message)? I CAN SEE MY OUTBOUND MESSAGE. THE RECIPIENT CAN SEE AND VIEW MY ENTIRE MESSAGE. I CAN SEE WHEN THEY ARE TYPING A MESSAGE TO ME. WHEN THEY SEND IT, I CANNOT VIEW IT IN IT'S ENTIRETY

    Thanks.

  • Eric Lucas Jul 28, 2009

    I am able to only read the 1st 3 words or so of their message. In the top message center of my blackberry message folder. I cannot see any of their messages in the blackberry message center. There, I can view all of my outbound messages but none of the inbound messages from anyone. This worked fine yesterday. I could see messages from all. I could even receive files from people. I'm not sure why the change.

  • Eric Lucas Jul 28, 2009

    Hello, I need help with my Blackberry Messenger. My friends can read my outbound messages but I cannot read their inbound messages to me. Why is that? In our chat session, just my typng is visible to me. Their typing is not visible to me. This was not the case yesterday. Everything worked perfectly. The only change since yesterday-this morning I downloaded Google Talk software. Could I possibly be getting interference from this application? If this is not the case, what should I do to fix this? Thanks you kindly.

  • Eric Lucas Jul 29, 2009

    firesnake09 fixed it. great work. fast work. much appreciated. high (perfect) scores from me. thank you!!!

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  • Cell Phones Master
  • 2,923 Answers

What do you mean can't view incoming messages? Are you saying that the messages are coming in to the Inbox of your BB but cannot open it? Or the messages are not longer coming in to the Inbox?

If the messages are in your Inbox but cannot open it, follow the instructions below:

1. Remove the battery for 5 minutes while the BB is ON.
2. Put the battery back and turn the BB back ON.
3. Check if you could read the messages.

If you get the same problem, clear the cache on the browser you are using for your BB. Check the link below for the instructions:

http://kb.mediatemple.net/questions/726/Clearing+Your+Browser%27s+Cache

If your phone is synchronized with your e-mails in Outlook or webmail, you have to make sure that you could open the e-mails from the Webmail.

If you are no longer receiving e-mail to your BB. Contact your e-mail provider.

Posted on Jul 29, 2009

Hello

Can I just confirm that when you do try to chat with someone using BlackBerry Messenger, is the person's status you are chatting with set to Available?

At the same time, is your status also set to Available?

And, after sending a message to the person, do you ever receive an audible sound or a vibration from the device that a message has been receieved (even if you cannot see the message)?

Thanks.

Posted on Jul 28, 2009

  • Anonymous Jul 28, 2009

    Thank you very much for answering my questions clearly.



    As you can see they are typing a message to you, this would automatically mean that their status is also set to Available.



    I'll just number the following questions so it is easier for you to answer me:


    1. Are you able to partially receive their message and then it gets cut off? If so, this can happen for a number of reasons:

    2. If the message they have typed to you is too long, the remainder of the message may not display on your screen. In this case, can I ask you to ask the person you are chatting to, to send a smaller size message simply as a test to see if that comes through in full. Let them send you a short sentence such as "This is a test message". Does it come through fully?

    3. If it does, and then they send a longer message which gets cut off at the end, are you able to scroll down the page to view the rest of the message?

    Thanks.

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