Question about HP Office Equipment & Supplies
My computer stopped recognizing my hp psc1350. i downloaded the drivers and they won't install (i ran it overnight). rebooted a gazillion times. when try to print, printer" pretends" to print, but doesn't use ink (yes, ink cartridge is new). when it does print, it looks horrible. help!
If this is not hardware problem then most probably the driver is corrupt.
First uninstall the printer completely using the procedure below (taken from HP website).
Uninstalling the software
Use the following steps to uninstall the software:
1.Disconnect the USB or parallel cable from the all-in-one.
2.Click Start , click Programs (click All Programs in Windows XP), click HP , select the all-in-one product folder, and then click Uninstall . Follow the directions that appear.
The basic device drivers have been removed after completing this step. If you were having problems with connectivity or the basic print or scan drivers, you may reconnect the all-in-one at this point to reinstall it. If the problem is not corrected or if you had other problems, continue to the next step.
3.Open the Windows Control Panel by following these steps:
* Windows 98, Me and 2000: Click Start , click Settings , and then click Control Panel .
* Windows XP: Click Start and then click Control Panel .
4.Click Add/Remove software (click Add or Remove Software in Windows XP).
5.In the list of installed programs, locate and select HP Photo and Imaging 3.0 or HP Image Zone , and then click Remove . Restart the computer after uninstalling if prompted.
6.In the list of installed programs, locate and select HP Software Update , and then click Remove .
7.In the list of installed programs, locate and select Memories Disk Creator 2.0 , and then click Remove .
Reinstall using updated drivers from the link (for XP)
If windows vista then it will install the drivers automatically on connecting the printer
Posted on Jul 28, 2009
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Posted on Jan 02, 2017
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