Question about Dell 1720dn Laser Printer

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Paper Jammed totally removed but indicator still records paper jammed

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Here is a very key fix to the problem described:
The 2 rollers which help feed paper get slippery and don't work well after a while. These rollers are found by flipping the unit over (after removal of the toner/drum/paper drawers) and exposing them (they are towards the front of the unit). The two rollers have one rubber band each which provide friction. Just remover the rubber bands (black), flip them "inside out" and replace on the unit. This will expose a new surface, an viola!... virtually double the life of the roller... The other option is to obtain a roller replacement unit from DELL/LEXMARK. They are aware of the problem and have a "kit" to service the unit. Good Luck!....

Posted on Aug 21, 2009

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Open the panel at the rear of the printer. I'll bet you find more paper back there. It happens to me all the time.

Posted on Jul 28, 2009

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Posted on Jan 02, 2017

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10_26_2011_3_46_52_pm.jpg

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Hope this helps....
Explanation of the paper jam message

A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
NOTE: If you select Show areas on the operator panel, you can view one or more images to help you locate and clear the jam.

Clearing the jam
To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. pattlnk_10222007_1922-enus28872_24109paperjam1_t64x_en_us.gif 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. pattlnk_10242007_159-enus28872_24109paperjam5_t64x_en_us.gif 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. pattlnk_10302007_1559-enus28860_24x17paperjamduplex_t64x_en_us.gif 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way pattlnk_10222007_1957-enus28872_24109paperjam3_t64x_en_us.gif 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
NOTE: Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.
pattlnk_10222007_2110-enus28872_24109paperjam4_t64x_en_us.gif
For a larger image, click here. 6 Finally, reinstall all of the paper trays and press the pattlnk_10222007_2117-select_button.jpg button to try printing again.
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Remove any jammed sheets of paper you find and try printing again.

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