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Hello, i have a kyocera Ecosys FS-720 and it is printing a whole page in black instead of printing letters. What is the cause of this?

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  • sojung_1004 Jul 28, 2009

    I tried reinstalling the drive and software after restarting the computer. The printer is almost new and the result is still the same. Please help me asap! Thank you.

  • sojung_1004 Jul 28, 2009

    Hello, i have a kyocera Ecosys FS-720 and it is printing a whole page in black instead of printing letters. What is the cause of this? I tried reinstalling the program after restarting my computer. The printer is almost new. How can I solve this?

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Hi

Thanks for using FixYa. The problem is with the printer head. It might have been occurred while replacing the cartridge, the tape on the cartridge, which releases the ink, has been pulled accidentally. Please replace the cartridge which will resolve the issue you are facing with.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Jul 28, 2009

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Hi,
Usually reinstalling the printers software and performing a head clean and realignment with the freshly installed software solves the problem.
If you uninstall the original software first then restart the PC and install the software and drivers.
You should have got a software and driver CD with the printer so it would be a good idea if you locate that before you start.

If for some reason you end up with the same result, take out the cartridges and clean the heads (brass contacts under the cartridges) and the compartment they sit in either with a clean, warm damp cloth or rubbing alcohol, then reseat them and try to clean the heads with the printers software.

If after all this the result is the same there could be a chance that the ink jets on the printer have come to the end of their life and the printer will need replacing.

If you need anymore help or advice please feel free to post back.


Good luck.

Posted on Jul 28, 2009

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