Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

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POS TV? There was a loud pop just days after the Sears 30 day money back guarantee was up. No picture, no sound. I didn't have the repair agreement so I ordered the kit. Two months later the box arrives and there's three boards but no EEprom. Now all I get from the TV is a flashing blue screen. What do I do? Paul in VA.

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  • Scranch Dec 10, 2007

    Trash the TV. Sears is NOT going to support you. They know this TV is nothing buta huge problem and have been instructed to refuse further assistance, especially if the unit is out of warranty. I went through pretty much the same thing that you went through. I'm getting ready to let both Sears and Haier know how I feel about their rotten product and even worse customer service. Next time, buy a Vizio, Sony, Samsung...OK? Save your money--it's worth it.

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Too bought a Haier Plasma 42EP24S ,it stopped working after 7 months -I moved and did not touch it for the next five months
while searching for another tv to replace it- I came apon this site .
the tv was out of warrenty by both sears and haeir
well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again
I refused and kept complaining to several differant reps at sears
[they told me it was haeirs responsabilty not thiers] I don't know haw many times I explained to them that sears sold me the tv not haeir so stand behind what you sell -well after alot of calls and persistance sears replaced my tv free of charge with credt for a new tv for exactly what I paid
SO DONT BUY ANY PARTS OR PAY FOR ANY SERVICE IF YOU BOUGHT THIS TV AND ARE HAVING PLOBLEMS
be persistant untill its either fixed or replaced

Posted on Dec 20, 2007

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