Question about Dell XPS 400 PC Desktop

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When i put a disk in the cd rom keep getting message please insert disk

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1) Try different media
2) go to device manager and make sure device is listed
3) if listed... try removing device, rebooting and letting it reinstall
4) device must have power if you can insert a cd... are you hearing grinding noises from the drive ? If so it may be a bad drive
5) go into bios setup on your computer and make sure it is recognized.
6) you may have to get a qualified person to physically open your machine to see if the device is connected to the appropriate controller.

Hope this helps... (alot of times it is a bad cd/dvd drive.. they will fail over time)

Posted on Jul 28, 2009

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First reboot your OS and If this is a burn CDR I would try a known good disc from a store like a music CD, or an app/game CD. If still does not detect the disc listen very closely to your drive to see if you can hear the disc spinning. If it is not spinning your drive motor could be faulty. Also, if known good disc will not read then your drive could also be dead.

If you find that your drive has failed and your laptops is under warranty call Dell for a replacement. If not I would buy a drive from a reputable eBay seller and replace it yourself. The cdrom is one of the easiest parts to replace a laptop and once released it pulls out like cartridge and slides back in.

Posted on Jul 28, 2009

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Try known good disk. Other than that the unit has probably failed. Make sure disks can be read on a buddys computer?

Posted on Jul 28, 2009

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You could be having a faulty cd rom lens.

Try inserting a cd with a cleaning brush it will automatically run when inserted. Then try playing a normal CD.

If it fails replace your CD/Rom drive its cheaper than having it repaired.

Posted on Jul 28, 2009

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Posted on Jan 02, 2017

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