Question about Dyson Vacuums
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Posted on Jan 02, 2017
Sorry to hear you're having difficulties with your DC26. To access the pre-motor filter, you may need to press the blue release catch very firmly - it can be a little stiff when the cleaner is new. You should find it becomes easier after a period of use. The video embedded below shows the correct way to wash the filters, which should be done at least once a month under normal use.
If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Dyson Customer Service
Posted on Aug 08, 2011
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