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Why roller brush will not turn when i try to engage it?

Dyson D.C. Animal 17

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  • Dyson Master
  • 34,066 Answers

The brush roller could be clogged inside the end caps.

Posted on Sep 11, 2017

6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: Dyson 17 Brush Belt Broken

there is also an updated beater bar that accepts a wider belt, dyson sent it to us for free

Posted on Jul 03, 2008

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

  • 83 Answers

SOURCE: Dyson Animal 17 - brush stopped turning

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin, press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.

Posted on Jul 30, 2009

  • 8 Answers

SOURCE: I accidentally sucked up part of a blanket with my

My Dyson started making a loud noise when in "carpet" mode. After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-clutch-assembly-90025204-genuine-p-1636.html

HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take the beater bar out and pop the end cap and clean out the INSIDE of the beater bar (tons of lint and cat hair). I additionally sprayed WD40 in there.

It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.

Posted on Dec 22, 2009

  • 1619 Answers

SOURCE: Caught shoe string in roller brush, now will not rotate roller BR

Belt maybe streched and hardened from heat replace and try again.

Posted on Apr 15, 2010

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1 Answer

Brush bar is not spinning


Common causes of brush roller failure are belt breakage and clogging. If this is a Dyson animal vacuum, you may find the brush roller is so clogged with hair that it cannot rotate. The solution is to remove the brush roller and clean it thoroughly, particularly inside the end caps where hair accumulates. It is unlikely that an entire animal was ingested.

Nov 20, 2013 | Dyson DC28 Animal Vacuum

1 Answer

DC 17 horrible noise when brush engaged. A silver metal roller thing fell out the bottom.


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Please get in touch with us so we can resolve this for you as quickly as possible - you can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 21, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

The belt on my Dyson is making a terrible loud grinding sound after I removed the brush roller.


The sound is the clutch mechanism. That is a safety feature. It sounds like you have trapped the belt when you reinstalled it. If not, the brush roller bearings may be seized?
Take it apart again, spin the brush roller in your hand. Make sure it is free. When you reassemble it, before you refit the sole plate, turn the brush a few times with your fingers to make sure the belt finds its home on the roller. Only then refit the sole plate. Turn it again when fitted before you run it to make sure the brush is turning freely.
Then, make sure the clutch is engaged, see this article for more on clutches: DC14 clutch and brush roller

Feb 02, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson blueprint beater bar won't turn


The Dyson DC 17 has a rug / floor switch on the head of the vacuum. Please check to make sure the switch is in the Rug position. If the brush roller still does not turn then you have broken the belt and need the following part.
Dyson DC17 Geared Drive Belt, Genuine Dyson Part # 911710-01 - Free Shipping

Apr 08, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Loud rattle from the front end when engaging the brush. This a Dyson DC 17


Hi there SmartAlec from NelsonVacuums.com.au here. The rattle is the clutch engaging. It can happen for a couple of reasons. The best case for you is if there is something caught in the brush roller that you can simply remove. The next best is that the end caps of the brush are full of junk that you will be able to remove. Its not easy getting the brush out to clean there but it can be done.
If the brush spins in your hand easily when the brush is removed then it is the clutch itself. THe main roller often melts which is caused when the tension on the belt gets to high thus creating too much heat. THis can be resolved only with a new clutch.
Hope this helps, if you have more questions dont hesitate to reply or if you need parts just visit NelsonVacuums.com.au.
Happy Vacuuming :)

Feb 20, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson absolute 17 animal smells like its burning when turned on also has terrible noise...nothing wrong with belt already checked it..so what's going on


I had the same problem with my DC15. With the brushes going it smelled like burning hair (bad). I had cleaned the brushes many times and it didn't seem to help. I even took it into a Dyson authorized repair shop and they couldn't find anything wrong with it. As a last resort I called Dyson 866-693-9766 1-866-My-Dyson. I was on hold for about 15 minutes before getting a live person. He had my problem diagnosed in literally 1 minute. I had hair wrapped around the spindle, inside the brush/roller mechanism. He walked me through taking apart the brush mechanism (super simple only using a quarter). There was a TON of hair crammed around the spindles and inside the brushes. All wrapped very tightly. I hung up with him to do the cleaning. It took some time and I had to use tweezers to get inside the rollers/brushes. But I got it all, put it back together (which was really easy) and tested it out. No burning hair smell at all. FIXED!

Nov 21, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

DC17 Animal - loud noise in roller bar


We were able to get in touch with the Dyson support people and they told us this model doesn't have a clutch in the roller bar. The support person helped us walk through looking at the vacuum and it turns out the belt was stripped and they are sending us a new replacement belt. Case Solved!!

Oct 05, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC 17 Animal...Lound Clanking sound


There is something most likely jammed in the brush roller. Check it and clear the brushes out.

Mar 08, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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