Question about Dyson Vacuums
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Posted on Jan 02, 2017
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
Make sure you have released the handle, as if you wanted to push the machine forward. If the handle is locked upright, the brushes do not spin.
If they still don't spin, you may have a broken belt. Look carefully at the base, on each side. As I face the front of mine, on the right side of the machine, a small belt goes around one brush and a small cog wheel. On the left side, a larger belt goes around both brushes. If either belt is broken, the brushes will not spin. This can happen if you let gunk build up inside the clear plastic side pieces or around or above the brushes. It's very important to constantly be cleaning your Bissell. The belts can be ordered online and replaced. See your owner's manual.
Posted on May 29, 2009
(1) Assure the Brush Control on the hood is NOT set to the OFF position.
(2) Remove the brush assembly by pulling/unlatching it from base on each side.
(3)Does one of the brushes have the drive pin present? It should be about ¼ inch square, and two inches long. It attaches the brushes to the drive mechanism
Posted on Oct 23, 2009
Hi there Alison, it's Jack at Dyson.
DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:
You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.
I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Dec 06, 2012
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