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My Dyson DC25 keeps spitting out dust whilst in use. I've cleaned all the filters and cylinders and the roller but now the roller head won't fully click back in place and keeps popping off

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Posted on Jan 02, 2017

Dysonteam
  • 167 Answers

SOURCE: hi, i took apart filters to clean in my dyson dc25

Hi its Darran at Dyson.

It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.

If you need advice on this, please visit our website at www.dyson.com and click on the support section.

Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Testimonial: "I went to the dyson website...and figured it out thru pictures. Thank you!"

  • 1 Answer

SOURCE: My Dyson DC25 keeps blowing off the filter within

I just started having the same problem. Did you figure out yet?

Posted on May 22, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My dyson dc25 which I

    Hi there,

    Sorry to hear you're having difficulties with your DC25. If you haven't tried this already, try pushing the filter firmly into place until you hear an audible click. This should stop the filter popping out of place.

    However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks on the phone, which should hopefully resolve this issue.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 08, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: The filter in the ball

      Hi there,

      Sorry to hear you're having difficulties with your DC25 Animal. When replacing the filter, be sure to press it into place firmly until you hear an audible 'click'. You can see the correct way to remove and replace the filter in our video guide:

      http://www.dyson.com/support/help.asp?article=1457&product=DC25-ANIMAL

      Hopefully, this should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can assist you further. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Customer Service

      Posted on Aug 01, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: filter in roller ball keeps popping out. I cleaned

        Hi April,

        I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Posted on Oct 31, 2011

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