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Dyson won't stand on its own, hence the hose attachment won't engage.

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  • 1,420 Answers

Depending on what model you have, check the stand assembly and the changeover valve.

Posted on Sep 14, 2017


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Posted on Jan 02, 2017

  • 55 Answers

SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • 107 Answers

SOURCE: Dyson DC14 hose attachment

hose should work as is. you just remove the handle from the main unit and **** away. Manuals are available at

Posted on Dec 08, 2008

  • 83 Answers

SOURCE: hose attachment

Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

Posted on Jul 30, 2009

  • 3 Answers

SOURCE: my dyson won`t stand up
The red foot release pin jumped track and is stuck in a square

Posted on Apr 06, 2010

  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: dyson animal 17 the floor part works but when you stand upright to use hose is shuts off?

    Hi there,

    I'm sorry to hear you're having difficulty with your DC17. If the machine shuts off when standing in the upright position, it may be overheating due to a blockage in the wand, hose or U-bend. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

    It's also a good idea to give the filter a wash - in normal use this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

    This should resolve the issue, but for any further assistance please call us free on 1-866-693-9766 or email us at

    Best wishes,

    Dyson Online Customer Support

    Posted on Jan 30, 2012

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    Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

    • Pull the wand up as far as it will go
    • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
    • Grip the section of loose hose and pull it away from the cleaner
    • Holding the loose section of hose out of the way, pull the hose release tab
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    You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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    I talked to Dyson support (they are open 6 days a week, try them if you're stuck)

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    Now try to see if it will go upright (it should)

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