Question about Dell Dimension 5100 (D51L1) PC Desktop

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During a thunderstorm we heard a crack and believe our computer got hit - everything seems to be fine, except we cannot connect to the internet checked jacks and cords, but they are fine, could it be the modem?

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If it's a broadband modem (cable or dsl) reboot the modem. Also look for diagnostic lights on the modem, they will give an indication if the modem is working properly. If after rebooting the modem, you are still getting trouble lights, contact the isp provider and explain your modem is no longer working. Most isp's replace faulty modems at no charge.

Posted on Jul 28, 2009

  • Greg Margossian
    Greg Margossian Jul 30, 2009

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