I too have this same issue!! I will never again buy another LG refrigerator. It is only 2-3 years old at most. The unit makes a loud noise which sounds like a fan. If I open the doors it stops. Close doors--starts again. Then lately I keep getting EF FF error. I called LG and they told me to just to unplug the unit for 4 hours. Not alot of help for customer service!!
I found another post that suggested the following. Did it and found wires/connections frozen with a huge piece of ice.
Make sure unit is unpluged!
Removed baskets (2), unscrewed back panel of freezer. A little tricky to get out. There will be electrical connections attached to the panel but you can disconnect/reconnect these. Mine were on the top, left corner. I used a blow dryer to melt the ice chunck. Dried up all the water, replaced back, baskets.
I then took the panel off the very back of the unit as the melted ice had drained into the drip pan. I cleaned the drain pan of water, dust. They don't make this an easy task for the homeowner. Replaced the back, plugged it back in and all is working again. Don't know for how long until this happens again. But....no more LG products for this homeowner.
We remodeled the kitchen 2 years ago and went stainless steel. My 16 year old Kitchenaide is still running in the garage. Guess I'll go back to that model when the LG bits the dust.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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For LG A FF error code indicates that the unit has detected an issue with the freezer fan. This can sometimes be caused by frost buildup.
check your evaporator fan maybe the fan blade hitting edges or the shaft or bushing has damage cause of buzzing sounds apply lubrication or replace bushing but before you dismantle try to off the unit.
I'm no major appliance repairman. However, after reading several posts, I investigated the issue further since I received an ER FF on the front panel. I have a LFX25960SW refrigerator. I pulled the top and bottom baskets out, and was able to take the back panel out from inside. There was a solid block of ice built up around both fans and wires. I took a blow dryer and gradually melted the ice around the fans and wires. Then, as I was able, I pulled the remaining ice chunks off of the wires. I put the thing back together and it cleared the message. My wife says no more LG appliances for us. :)
I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.
The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.
This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.
I am so appauled at the quality, and service of of 2 year old LG fridge
with ice despenser, which cost us $3.500. I was so excited to buy a new
fridge after 20 years, and now wish I would of kept my old Amana.
After only a month there was a hair line crack in the Chef Fresh draw.
I called and left message at LG and no one called me back it was after
a month that I finally got someone. Then took another month to get
someone to come out....and when a serive man came out he brought me the
wrong part. Took another 3 months to reorder right part. Then the same
thing happend again to the same drawer ..this time I called LG and
asked if there was a recall on a possible manufacturer defect, and they
said no and they proceeded to send me another part and the same thing
happen I got the wrong part delivered I now have 2 new drawers that are
useless because they are for a different model in my possesion. I
called Lg to return them and they never came to get them.
And just recently the wheels on the crisper drawers on both sides
snapped off, and the crisper lid cover hinges snapped off.
And just today my dials on our fridge are all blank and a ER FF sign
has come on. which I have discovered means a Failure in Freezer fan
motor., my fridge is not working at the freezer is starting to
thaw....great I am dreading calling LG. Here we go again, it will be
months before my fridge gets fixed.
I don't usually buy the service plan but I did for this unit (hey it's gen 1). The service guy said he has seen this problem quite a bit and that LG created a new RCM board to fix it (part# BBR34917104). Apparently the OEM board didn't detect the ice build up on the fan motor very well. I had the new board installed two days ago and defrosted the freezer. So far so good, I'll post again if I have any further issues.
I had the same problem. I can tell you that simply unplugging the fridge and letting it defrost isn't going to work. You need to get take it apart.
I had the Er FF code about 2 months ago and let the freezer defrost for a couple hours and it started working again. Then two days ago I got the error again. This time I decided to get inside there.
First and foremost, UNPLUG the fridge and TURN OFF the water!
Next empty everything out of the freezer and start taking it apart. You have to get everything out of it to get that back panel off. This includes the ice maker and the rails that the drawers slide on.
Now that the freezer is completely empty there are two screws that hole the back panel on. In my freezer one is a white screw high in the center and one was a gold screw in the little panel that the ice maker hooked up to.
Next grab the back panel by the little fins on the top of it in the middle. Give it a good firm pull, but take care not to yank it too far... it's still connected by wires back there. When I pulled my panel out I found a HUGE chunk of ice on the top of the panel just to the right of the fan that feeds cold are to the fridge. Get that thing off of there taking care not to damage the foam insulation and watch those shiny metal fins that are behind the panel.
While you're putting it back together try to dry everything off as much as possible (I tried see the bright side of the whole evolution and realized I could really clean my freezer).
Once it's all put back together plug that baby in, turn on the water, and enjoy the next four hours as it gets back to being cold.
I'd say you need moderate tinkering skill to do this. If you only own one screwdriver and you never use it you should probably call someone.