Question about HP Compaq Presario CQ60Z Notebook

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My Burner has a problem

I have an Compaq Presario CQ61 laptop that is around 3 months old. However, when I try to burn videos or mp3 into CDs or DVDs, the windows media player will burn and tell me writing to disc, however, when I open the disc after the burn, there is nothing inside and the computer tells me that it is a new disc.
I have also used Cyberlink Power2Go to try burning a data disc, however, its either they inform me that reading disc failed, or it tells me that burning has failed with an entire list of reasons that dont exactly make sense to me why the burning has failed.
I have also tried Windows DVD maker to burn video files into a DVD, and yet the computer also tells me that they are unable to burn the discs into the DVD. I am currently using DVD+R, i have not tried DVD+RW, but even so, it shouldnt be a problem isnt it?
Kindly help, as I am not the only person facing this problem, my parents are also using Compaq Presarios and are around 5 months old and are also facing the same problem with me.

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  • 280 Answers

The problem looks like a native of the drive. There are possibilities of the drive being faulty. As it is still under warranty, I'd recommend you take both laptops to the nearest HP service station for a replacement.

Posted on Jul 28, 2009

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Posted on Jan 02, 2017

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