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Ipod is disabled for 20629396 minutes which is a very long time, kids been playing with it, could you please help. You were so kind to answer my query and advise me to update itunes which i did . - have updated i tunes but will not let me do anything with ipod message now is "i tunes could not connect to the i pod as it is locked with a password you must enter the password on the ipod before it can be used with i tunes' See less

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  • carolcrawfor Jul 28, 2009

    unable to enter password

  • carolcrawfor Jul 29, 2009

    will not let me reset will not go past disabled screen, able to turn on and off, but thats all unable to contect to pc as will not allow when ipod is disabled,

  • carolcrawfor Jul 30, 2009

    just ready to give up, unable to find any file named locked

  • carolcrawfor Jul 30, 2009

    no still unable to find files or unlock ipod, ahve doen everything that was advised to, thanks anyway.

  • carolcrawfor Jul 30, 2009

    no still unable to find files or unlock ipod, ahve doen everything that was advised to, thanks anyway.

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Are you able to enter the password when it asks you for one? You can try to preform a hardware reset by following the instructions for your iPod Model here: http://support.apple.com/kb/HT1320. Disconnect the iPod and then preform the reset, then connect it back to your PC.

Posted on Jul 28, 2009

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  • Niraj Shah Jul 28, 2009

    Try the hardware reset on the link I gave you and see if that helps at all.

  • Niraj Shah Jul 29, 2009

    Press and hold down the menu and play buttons down for around 10 seconds. If that doesn't work, are you able to connect it to a PC to access the iPod as a drive? Look for a file called "_locked" and rename it to "_unlocked".

  • Niraj Shah Jul 30, 2009

    Make sure you can see hidden and system files on your PC. You can change the settings from Options > Properties.

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