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I ordered a DVD film Australia from Moviebytes on June 6th. When it arrived on June 16th it was faulty. I contacted Moviebytes who apologised and said they would send a replacement. It never arrived and I emailed them again. They asked me to contact Royal Mail as it must have been lost in the post. I checked and it hadn't been received bt them. I contacted Moviebytes again on June 29th and they were not helpful. I got cross because they had let me down and their reply was they didn't like my attitude I still had not received a replacement DVD by July 6th which was the day I had put it on the programme for my Ladies Group (24 members) I had to get a copy elsewhere. Moviebytes asked me to return the faulty copy to Thailand which I did on July 6th. The customs declarations shows the contents as faulty DVD so I did not register it as it was worthless. Moviebytes said they would refund the original cost of £11.98 (paid by Paypal) plus return postage totalling in all £14.08. I contacted them again yesterday and asked what the situation was and they say they have not received the DVD should contact the Royal Mail. I think they are once again blaming our postal service unnecessarily. From July6th to July 28th I think is sufficient time for the DVD to have reached Thailand. Please would you advise me on how to proceed in order to get my money back. Many thanks Mrs Dawn Hughes

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I would file a dispute through PayPal. Make sure you have all of the necessary information ready. They may just be pulling your chain hoping you will forget about it and move on. File the dispute and hopefully you will get your money back.

Posted on Aug 01, 2009

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