Okay, I have had my e250 Sansa for about a year now, and lately, when I plug my MP3 into the computer to recharge the battery or add more songs and then take it out of the computer and turn it on when I'm ready to listen, for some reason, the "refreshing database" status bar appears, but it takes forever to refresh (as though it is frozen), and occasionally, I find that some of my songs are missing as though they were deleted. What seems to be the problem?
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
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If you want to delete EVERY track off the player, then reformat the player in Windows Media Player - it's a shortcut - see my "tips and tricks" on formatting mp3 players If there are artist, album traces, then you need to click on every subfolder under your device in Windows Media Player and delete every trace that way - tedious, but effective -Tha Mp3 Doctor There are 2 ways to format an mp3 player - if you were formatting the mp3 player from "My Computer," then try reformatting from Windows Media Player instead - I have a "tips and tricks" entry on How to Format an Mp3 Player for details If that doesn't work, then double-click on My Computer, double-click on the Sansa player, and go to the various folders that it lists - music, voice, etc. Delete the songs ONLY - do not delete the dat, bat, ini, inf, or other system files
If you're checking that its empty in your rhapsody program, you might want to click on My Computer and then click on your Sansa mp3 player and then go into music files and delete everything. If u want to delete everything, including videos and pictures, you can go into your rhapsody account, plug in your mp3 player and right click, scroll down and click on "format" this will hopefully delete everything on your mp3 player...if u don't apply to any of these, well....sorry i don't know how to help.
Format your player and re-transfer your songs. The best way to format the player is by changing the player to MSC, then connect it to your computer and open My Computer and right-click and format the player remove the quick format then click start. :D