Question about Acer Aspire m5640 PC Desktop

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I have Acer Aspire M5640 (Purchased 1st. Oct. 2008) with BluRay disc drive. Disc will play standard DVDs but not BluRay Comes up with error 0122 when trying to play BDS disc via HDMIOm cable to HDMI TV. Acer tells me that they will not fix under warranty. Just because it (the PC) has a BluRay disc player installed does not mean you can view BluRay movies. (That's direct from ACER!) Has anyone else come across this problem? Surely to Joe Blow in the street.... if the PC has a BluRay drive fitted then by implication Joe would expect to be able to put a BDS disc in and view the contents on his display device! Can anyone help....Please? Regards Peter

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  • pfurnish Jul 28, 2009

    Anand,
    The two posts you suggested were not helpful unfortunately. I have had the ACER technician at my home and he could not fix the problem. The PC has an ATI HD Radeon 3400 series graphics board which came with the PC and it seems because of this ACER refuse to fix. Surely if ACER (who else would fit this board, as my supplier JB Hi-Fi didn't) installed the graphics board then they are responsible if there is a conflict in software!
    My display device, a Samsung HD TV is about 22 months old and the HDMI cable is connected directly from the motherboard (on the back of the PC) to the HDMI connector on the TV. To display the output from the PC I select and enable the HDMI input via the OSD on the TV which then shows that HDMI is enabled and will display my PC desktop. As soon as I try tp play the BSD the error message is displayed. Is this a HDCP error or what?
    Hope that this last lot of info helps.
    Peter


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Hi,

Check couple of links below for the users who faced the same issue:

http://www.techimo.com/forum/general-tech-discussion/214022-trouble-playing-blu-ray-through-laptop-tv-3.html

http://www.techsupportforum.com/hardware-support/laptop-support/307490-acer-7720g-will-not-play-blu-ray-another-screen-shows-error-code-0122-a.html


I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion with the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Posted on Jul 28, 2009

  • Anand Gupta
    Anand Gupta Jul 28, 2009

    Well, The only thing that I can suggest you now is to update teh drivers for display card on the computer. It seems to be some error related to disaplay.



    Regards

    Anand

  • Anand Gupta
    Anand Gupta Aug 04, 2009

    Has the issue reloved? If not, then let me know so that we can work for a solution.

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