Question about Xerox DOCUMATE 510 Flatbed Scanner

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Unable to scan - Error "DM510: 0xC0000005" appears.

Unable to scan. error message "DM510: 0xC0000005" appears.

Unable to do multiple scanner using the feeder tray.

There are three lights at the side of the scanner. Two remain a stable "yellow". The "check" light flashes orange.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

MUKHTAR
  • 2017 Answers

SOURCE: Yellow line showing on in scanned pages

if you can open the cover of the scanner just clean the glass and use any lubricant to apply on head rod to move smoother .

bye

Posted on Nov 16, 2007

  • 2072 Answers

SOURCE: error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Posted on Jan 08, 2008

SOURCE: I get an error message 2019 and unable to connect to twain device

Make sure that your scanner cable is not tightened too much. I had this challenge and found that by simply loosening the cable connection, this error message dissappeared.

Posted on Aug 21, 2008

Binary Bob
  • 91 Answers

SOURCE: Scanner excludes front page

This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
(95%).
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

Posted on Dec 10, 2008

candgbabu
  • 53 Answers

SOURCE: I have a new laptop now with windows 7. I

Using window 7 scanner driver and try again

Posted on Mar 23, 2011

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