Question about Computers & Internet

2 Answers

Printing, sw, virus ?

I've tried 2 separate printers (both HP) will receive signal from pc/laptops (3 diff computers tried 2 different cables) but doesn't print. Printers seem to position where text should be printing but blank pages come out. It appears that it's not a printer hardware issue. Problem printing w any app as well-(excel, wordpad, word, notepad). One pc is vista one is xp. Problem started with word doc newsletter doing multiiple printings. Is this some kind of virus? I ran virus scan and spyware scan but didn't find or fix issue. help!

Ernie

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

Have you replaced the ink cartridge? Yeah stupid answer im sure you have.

Posted on Dec 10, 2013

  • Glenn Langston
    Glenn Langston Dec 10, 2013

    Have you replaced the ink cartridge? Yeah stupid answer im sure you have.

×

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 150 Answers

It's possible that it's a virus, but probably not. I'm having a hard time following your testing process above and the amount of equipment you're using. You've complicated the debugging process a little bit with introducing many computers and printers in the description.

Are you using one computer? Do you have just one printer that's not working? With a general symptom like this, try and stick with one of your devices, and switch out the others. For example, if your trying to print to ANY printer, the PC would seem to be the problem. Be sure the printer drivers have been deleted and reinstalled fresh. Printers are pretty straight forward, it's the drivers and the computer communicating with them that are rather finicky.

It's usually a printer driver problem. My best advice is to pick the computer of choice, completely remove the printer drivers (you might have to go in to Safe Mode of the computer, pressing F8 when the system boots, prior to the Windows Logo and choosing Safe Mode), once in there, remove any or all printers from the system; click YES to any messages that ask you to delete the drivers from the system. Reboot. Disconnect your printer, reinstall the drivers, connect the printer and try printing from Notepad.

Remember to keep it pretty simple, especially when asking for advice and indicating what steps you've already gone through.

Keep asking questions and I'll get you resolved. Let me know what you come up with from here.

Posted on Nov 23, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP LaserJet 2430 Printer Will Not Print since USB Power Surge Error


INSUFFICIENT POWER - USB PORT
If you get an error message "Insufficient power to operate USB device" when you plug a USB device into the computer's USB port or the un-powered USB hub that is attached to the computer's USB port, then this device is drawing excessive current that the USB port cannot supply. The maximum output from an USB port is 500mA. In case such as this, you need to purchased a powered USB hub and connect this hub into the computer's USB port and then connect the USB device into this powered USB hub.

Feb 19, 2013 | HP LaserJet Office Equipment & Supplies

1 Answer

Error code 490665 van HP Laserjet 2420


49.XXXXX ERROR
alternates with
To continue turn off then on

A critical firmware error has occurred.

1. Press CANCEL JOB to clear the
print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on again.
3. Go to http: www.hp.com/
support/lj2420.
Click Download Drivers and
Software. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
4. Try printing a job from a
different software program. If
the job prints, go back to the
first program and try printing a
different file. If the message
appears only with a certain
software program or print job,
contact the software vendor
for assistance.

If the message persists, try this:


1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter

Jul 11, 2011 | HP LaserJet 2420 Printer

1 Answer

Printer is printing very slow


hi,
issue # 1: if this printer is connected using USB, one of the reasons why this printer is printing slow because of the quality of your graphics.
resolution: if you are printing a very large file "picture" I suggest to change the resolution of the image

issue # 2: Most often than not, operating system take major factor on the slowness of the procedure or a task.
resolution: - restart PC/laptop - Resolution: clear up some space from your PC/laptop "disk cleanup utility" - close unused programs
issue # 3: anti virus protection "firewall"
resolution: - turn off firewall - turn off auto scan process
issue # 4: the printer itself - relocate usb cable to another port then restart printer

reply from again and answer this question so that I could assist you better:
1. what is operation system? 2. what are you trying to print? 3. does it happens on all you printing jobs? 4. what is your anti virus system? 5. does your printing got stuck in the printer spooler?

Jun 04, 2011 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

How to solve service error 49.00 in hp laserjet 2430dtn printer


49.XXXXX ERROR
A critical firmware error has occurred.

1. Press Cancel Job to clear the print job from the printer memory.
2. Turn the printer off, and then turn the printer on again.
3. Go to http: www.hp.com/support/lj2410, www.hp.com/support/lj2420, or
www.hp.com/support/lj2430. Click Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the
one installed on the printer and the printer can receive a firmware update,
download the newer firmware upgrade. Not all printer models can
receive firmware upgrades.
4. Try printing a job from a different software program. If the job prints, go
back to the first program and try printing a different file. If the message
appears only with a certain software program or print job, contact the
software vendor for assistance.

1. After performing the actions listed in the preceding item, if the message
persists when using different software programs and attempting specific print
jobs, disconnect all cables that connect the printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs and thirdparty solutions from the printer.
4. Remove all of the EIO devices from the printer.
5. Turn the printer on.
6. If the error message disappears, reinstall each DIMM, Compact Flash card, and EIO device one at a time, making sure to turn the printer off and then on again (booting to the Ready
prompt) as you install each device. To replace a DIMM, see Appendix D - Printer memory and expansion in the LaserJet 2400 Series User Guide.
7. Replace the DIMM or EIO device that caused the error message.
8. Remember to reconnect all of the cables that connect the printer to the
network or computer.
9. If the error message persists, reinstall the firmware with the latest possible firmware upgrade. Go to http:www.hp.com/support/lj2410, www.hp.com/support/lj2420, or www.hp.com/support/lj2430. Click Download Drivers and Software.
Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update,
download the newer firmware upgrade. Not all printer models can receive firmware upgrades.
10. Replace the formatter

Feb 28, 2011 | HP LaserJet 2430dtn Printer

1 Answer

Describe your HP Laserjet 2430tn problem: what


Press CANCEL JOB to clear the
print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on again.
3. Go to http: www.hp.com/
support/lj2410, www.hp.com/
support/lj2420, or
www.hp.com/support/lj2430.
Click Download Drivers and
Software
. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
4. Try printing a job from a
different software program. If
the job prints, go back to the
first program and try printing a
different file. If the message
appears only with a certain
software program or print job,
contact the software vendor
for assistance.
1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter

Mar 24, 2010 | HP LaserJet 2430tn Printer

2 Answers

C5180 will not scan with Vista, then next day will not print, then wants to reload every time you reboot.


hi, please get back to me with the following information:
Q1. What are the HP entries in the programs and features?

Q2. Does the unit print a self test page (Steps re given below)
1. Press the Setup button on the product control panel.
2. Use the arrow keys to select Tools , and then press OK .
3. Use the arrow keys to select Print test page , and then press OK . The self-test page prints.
Q3. What are the entries listed under Multifunction Devices:
1. Right click Computer select Properties, click on Hardwar tab.
2. Click the Device Manager tab.
3. Click on View and select Show hidden Devices.
4. the '+' sign next to multifunction devices. Locate the entries.

Q4. What are the entries listed in the USB Composite devices in Device manager? (similar to the above steps)

Thanks
T.





Aug 27, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

49.2F80 Service error


A critical firmware error has
occurred.
Try following these steps -
1. Press CANCEL JOB to clear the
print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on again.
3. Go to http: www.hp.com/
support/lj2420.
Click Download Drivers and
Software
. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
4. Try printing a job from a
different software program. If
the job prints, go back to the
first program and try printing a
different file. If the message
appears only with a certain
software program or print job,
contact the software vendor
for assistance.
1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter

Jul 18, 2008 | HP LaserJet 2420dn Printer

1 Answer

49.FF05 SERVICE ERROR


A critical firmware error has
occurred.
Try following these steps -
1. Press CANCEL JOB to clear the
print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on again.
3. Go to http: www.hp.com/
support/lj2410, www.hp.com/
support/lj2420, or
www.hp.com/support/lj2430.
Click Download Drivers and
Software
. Check for the
latest firmware image version
at the bottom of the page. If
this firmware image is newer
than the one installed on the
printer and the printer can
receive a firmware update,
download the newer firmware
upgrade. Not all printer
models can receive firmware
upgrades.
4. Try printing a job from a
different software program. If
the job prints, go back to the
first program and try printing a
different file. If the message
appears only with a certain
software program or print job,
contact the software vendor
for assistance.
1. After performing the actions
listed in the preceding item, if
the message persists when
using different software
programs and attempting
specific print jobs, disconnect
all cables that connect the
printer to the network or a
computer.
2. Turn the printer off.
3. Remove all memory DIMMs
or third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
4. Remove all of the
EIO devices from the printer.
5. Turn the printer on.
6. If the error message
disappears, reinstall
each DIMM and EIO device
individually, making sure to
turn the printer off and then
on again as you install each
device. To replace a DIMM,
see.
7. Replace the DIMM or
EIO device that caused the
error message.
8. Remember to reconnect all of
the cables that connect the
printer to the network or
computer.
9. If this error message persists,
replace the firmware DIMM.
10. Replace the formatter

Jul 14, 2008 | HP LaserJet 2420 Printer

1 Answer

Sharing HP PSC 1410V All-In-One


Yes, you can and it is pretty easy.

You should get the HP Wireless Printing Upgrade Kit
(Q6236A#A2L)
Price: $69.99

Here is there product description from HP.

Get everything you need to print wirelessly in this simple upgrade kit! It includes a printer receiver and PC receiver for a wired desktop or notebook PC, and it's easy to both install and use.
Works with most HP printers and All-in-Ones, plus all PCs, wired or wireless.

* Print from virtually anywhere in your home or office via the wireless 802.11g connectivity
* Eliminate ugly cable clutter but still get the same print speeds as via USB
* Retain full all-in-one wireless functionality: print, fax from your PC, scan, and access photo memory cards access and PC status
* Set up fast: just plug the receivers into your printer and PC; there's no configuration
* Protect your signal from interception with the secure wireless connection
* Use with a network, or just one PC
* Compatibility: most HP printers, all PCs (wired or wireless)

** I checked and your HP is on the compatibility list - it is ok***

What's in the box?

1 printer receiver
1 PC receiver

William

Feb 15, 2008 | HP PSC 1410v All-in-One Printer

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

71 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...