Question about Panasonic TH-42PZ77U TV

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Ditto on the 7 blinks, no picture

I purchased my TH-42PZ77U from Sears in November 2007. Less than two years later and I'm getting the blinking power light and no picture. Everything worked just fine last night. Tonight ... blink blink blink etc. As recommended on the Panasonic website, I've tried unplugging it from the power strip and plugging it back into a different outlet on the same strip as well as plugging it directly into the wall. Nothing. I also tried unplugging the power cable from the back of the set and plugging it back in. Still nothing. I took the risk of not paying for the extended warranty and it looks like I'm going to lose this time around. I'll make a call to both Panasonic and Sears tomorrow, but given that I'm about 8 months beyond the 1 year warranty, I'm not optimistic of getting satisfaction. Let's see ... $1300 for 20 months of beautiful television. $65 per month seems kind of steep considering I had my $400 27" ProScan for 10 years before the tube died. Woe is me!

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  • sfm_junk Jul 31, 2009

    I'm happy to report a satisfactory ending to this story. With great trepidation, I called Panasonic technical support on Tuesday morning. The person I spoke to was very professional, courteous and helpful. I told her my story. She asked me for some information ... When and where did I purchase the set? Do I have the receipt (yes)? What's the serial number (from the side of the set)? She asked me to unplug the set from the wall for two minutes and then try it again. That did nothing. She told me to fax in my receipt, gave me a case number and turned me over to someone else to schedule a service appointment. The service scheduler asked me if I'd prefer Thursday morning or afternoon (9am to 1pm or 1pm to 5pm). She told me that I should hear from their support contractor later that day and that they would probably be able to narrow the time window to 2 hours. In case I didn't hear from them, she gave me the name and phone number of the business. She said that the service call itself would be free of charge, and whether or not I would be charged for repairs would depend upon the nature of the problem. I received a call that afternoon from the contractor and they narrowed the window to 10am to noon. The technician showed up a few minutes after 10 this morning and had my television working in about a half hour. No charge. That's right, it's past warranty, it's not on recall ... no charge. She said it was good that it was the circuit board that she had with her because if it had been one of the others boards, it would have been very costly and Panasonic probably would not have covered most (or any?) of it. The technician also downloaded an update for the software and told me that she would be very surprised if I have any more trouble. She said that she's not yet had to do a second re-installation.

    Needless to say, I'm a happy camper. My faith in Panasonic has been restored ... at least until one of those other boards fails!

    For those of you out there with this problem, call Panasonic and give them a chance to make right. Hopefully you'll have the same experience as I.

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  • 563 Answers

Ya, you do have a repair issue, and the manufacturer will not come to your aid as far as covering any part of the repair. Sears has a repair service of their own where they will send someone to your home, but, once again, it will come out of your pocket. The repair will likely cost you at least $200 and that's if your only problem is the power supply and the one for your model isn't expensive. Otherwise, the repair could cost you more than the price of a new 42" LCD considering www.walmart.com has one starting at $578.

If you decide to purchase a new set instead of putting any money into one that's out of warranty, don't worry about name brand. The only things that really matter when purchasing one of these TVs is the quality of the picture, the quality of the manufacturers warranty, and the quality of the extended warranty you purchase regardless of the brand you buy. Because, and take it from someone who's been in the industry for more than a decade, every brand has break downs. There are hundreds of TV repair shops across the country that repair Sony, Samsung, and Philips, LCDs. That's because those brands have a lot of TVs that need fixing.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please post a comment if you need additional assistance so that I can help you further.

Posted on Jul 28, 2009

  • wareed86 Dec 29, 2010

    I purchased this set in september of 08 and on christmas day of this year2010 four days ago my set stopped working. (The seven blink issue). Panasonic has extended the warentee for this particular issue and the repair and updates are totally free my set works now. I purchased this set from a small appliance and furniture store that I also purchased two airconditioners a bedroom and dining room set basically around 5500dollars worth of merchandise and the solution they extended to me was to give me 10 percent off a new T.V. They said it would cost anywhere from 5 to 12 hundred dollars to fix. I'm better off getting the new L.E.D. set. Needless to say when in doubt call the manufacturer the SC Boart part # txnsc1nztu was replaced and I'm satisfied. The repairman said if this happens again it would be covered

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