Question about Bose Lifestyle 38 System

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DVD Problem When I place the DVD in the player it gives me a message saying unsupported format. We've owned this system for about 6 years land it has always worked fine until last night when I entered a new DVD and it would not play. I tried other DVD's that I've previously played and they don't work either. It started to play the intro to the DVD and then just stopped and now it won't play anything. Everything else on the system seems to work just fine.

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Re: DVD Problem

Call Bose and they will send you an update CD to update the firmware of the CD/DVD player. I had a problem where a few of my new movies would not play at all. They sent me an update, no more issues. If you're a registered owner, they will send update CDs frequently, be sure you're registered as well.

Posted on Nov 25, 2007

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Check the disk for scratches, and attempt to play it on another DVD player or your computer, if it has a DVD drive installed. The drive will have DVD written on the front. If the disk isn't a commercial DVD but playable on the computer then the problem is a unsupported format. To make sure your DVD player is working correctly put a known good DVD the player to ensure it still works.

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Unsupported format

I have the same problem. When I put in a dvd it tries to read it and then comes back unupported format. What does this mean and why won't it read the dvd?

May 05, 2010 | Bose 3 2 1 GSX System

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Dvd says format unsupported

That just means that the media file type is not supported by your DVD player. Is it a "Burned" disc that you are trying to play, if so there are conversion software programs to change the format to one that will work for your player.

Apr 02, 2010 | Bose 3 2 1 GSX System

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Bose lifestyle 48 says format unsupported for audio cds

Everytime I want to play an audio cd, it says format unsupported. This is happening very often. And I have also cleaned the cds,but still there is no difference. What is the solution?

Apr 08, 2009 | Bose Lifestyle 48 System

1 Answer

Dvd keeps saying "format upsupported" for all movies

Get the free upgrade CD from BOSE and it will solve most of the problems when the program is loaded.

Jan 26, 2009 | Bose 3 2 1 GSX System

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Make sure that the disc you are using are region 1. To check the disc region, look on the spine of the dvd. It should say NTSC region one. You can also download software to change the firmwar of the player to region free. Or your player may already have the capability built in. Go into your menu and check for region settings. If it has them, it should be set to "one" Se it to all regions and it will play any region disc.

Jan 13, 2009 | Bose 3 2 1 GSX System

1 Answer

Format unsupported

So funny mine just started doing the same exact thing. I put a DVD in and it says format unsupported. Then I turn it off take the disc out and try it again. Seems to always work the second time around

Feb 09, 2008 | Bose 321GS Series II System

1 Answer


maybe the DVD player you got is not supporting all DVDs from around the globe. There is this thing called NTSC region 1 for Americas, region 2 for Europe, Region 3 for Asia, Region 0 for everything. I don't know the other regions but that must have been the problem.

Dec 13, 2007 | Bose 3·2·1 II System

8 Answers

Bose Lifestyle 38 Unsupported Format message

All you have to do is carefully take the top off and clean the "Iris" which is the reader with a little alcohol and cotton swab. Bose will charge $165 plus shipping to do this. Go to website and search how to clean DVD players and it will show a video, easy to understand.

Nov 10, 2007 | Bose Lifestyle 38 DVD Home Entertainment...

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