Question about Dyson Vacuums

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Large vacuum head roller does not turn. Had trouble before. Dyson knows about it.47 Saunders Street Como 6152. Tel:0894506797 Reid

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  • Dyson Master
  • 1,166 Answers

Take it to your local Dyson service or warranty center.

Posted on Sep 08, 2017

6 Suggested Answers

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Posted on Jan 02, 2017

chrispurs1
  • 372 Answers

SOURCE: dyson brush roller will not turn

Hi.

Your Dc14 will have A clutch unit.
Check that when you pull back handle to vacuum that the clutch control knob which is located front lower left side of machine moves to drive position & is not stuck in off or park position.
Rotate it to drive if its at off or park when you have lowered handle.

If adter checking this you still have no brush rotation you will need to remove clutch unit to either replace thr belts or fit new clutch.
Try this site for further help http://dysonmanuals.llc.nu/

Posted on Jan 11, 2009

chrispurs1
  • 372 Answers

SOURCE: Vacuum head is not staying flat

Hi.

Try changing the short transparant hose under the machine.
Or try removing the hose & reffiting it acts like a spring pivoting the head pushing it flat to the floor.

http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

  • 1 Answer

SOURCE: Carpet roller will not turn. Vacuum still sucks up dirt

It IS true that you can take the plastic cover off the top of the carpet head. But in addition to removing the two Phillips screws at the bottom, you have to manouver the wand release a bit. Loosen the screw and carefully pull the release back just as much as you need to, to remove the cover.

You will also need to pull manually release the four clips - two at the back and two on the sides - to pull the cover off.

However, I did all this and found that the plastic setting holding the roller canister in at one end had been burned out so that the roller didn't sit properly. Nothing I can do to fix it except order a replacement. The original problem was caused by getting carpet ends caught up in the roller. This caused the burning.

Posted on Sep 28, 2009

  • 121 Answers

SOURCE: How do you remove the roller brush from a dyson

you will need a special bet tool. you can buy one from ebey. search for "dyson special bet tool" it is about $15. don't use your hands as the belt is very tight and you will hurt your fingers.

Posted on Oct 13, 2009

  • 4 Answers

SOURCE: Dyson DC17 - the vacuum shuts off automatically

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part

Posted on Jan 04, 2010

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Maureen, Check the attached links,instruction and guides, Good luck
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Has too much suction on hard flooring and short pile carpet making it impossible to use


Hi Helen, it's Jack at Dyson.

If your DC41 is hard to push, it's possible there may be damage to one of the soleplate rollers on the underside of your machine's cleaner head. This could cause it to seal more closely with certain floor types than intended, in turn making the machine harder to push.

With the vacuum switched off and unplugged, check the underside of the cleaner head for any jammed or damaged rollers, including the large central roller in the black section in the middle of the rotating brush bar. In normal use, all of the rollers should be able to rotate freely.

If you do find any damage, just give our experts a call so we can provide further assistance. If a replacement part is needed we can confirm whether this is covered under your Dyson guarantee. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Dyson dc50 the roller head stops spinning after


Hi, it's Jim from Crucial Vacuum!

One of the main reasons most brush rollers begin to get jammed and eventually not turn would be due to a clog. Turn off the vacuum and flip it on its side. Is there any noticeable debris,such as hair or large carpet fibers? If you're looking to clean out your brush roll do the following. For the DC50 there should be a red button below the vacuum and just above the brush roll. Push this red button, this will allow the brush roller to be removed. On the brush roller itself you'll notice two more similar looking red switches. Flip these up allowing you to remove the top of the roller and gain access for cleaning. Clear out any debris and try rotating the brush roll once around to see what else may fall loose. Take note of how the bristles look too. Are they worn down and loose? If so it may be time to change your roller.

This handy video may further help in troubleshooting your Dyson.
https://www.youtube.com/watch?v=HpWk5trjvO4

Another item to check would be your vacuums belt. If this is loose as well it can affect your vacuums brush roll. Both are simple and easy fixes and can be done in just a few minutes.

Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Check out our lineup of Dyson replacement parts at the below link.

http://www.crucialvacuum.com/dyson-vacuum-parts.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Oct 18, 2014 | Vacuums

1 Answer

Why the Dyson dc 41 roller brush will not turn?


Try these steps:
  • Check the button that turns off the roller brush to make sure you didn't press it by accident.
  • Unplug the vacuum and clear pet hair and other debris off the roller brush. It may stop as a safety feature if the roller brush is too restricted.
  • Make sure the belt to the roller brush is placed correctly and not broken.
  • Press the roller brush reset button. It may be located on the side of the vacuum's head, or inside the handle. The switch may need to be replaced if it's defective.
  • The roller brush is disabled while the handle is in the upright position, so tilt the handle backwards while testing the roller brush.
I hope that helps you!

Jun 21, 2014 | Dyson Dc 41 Ball

1 Answer

Vacuum roller won't turn and there's no suctions. Red light Doesn't blink


go to http://www.dyson.com/
get the support and download the model, troubleshooting, video for your trouble.

God bless you

Sep 16, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The brush head spins slowly


May just be in the connection between the two rollers. I know it looks like one roller, but it is actually two pieces. Remove the silver bottom plate, turn the two large plastic screws on the top ends of the roller assembly, they do not need to be removed, and the two end caps will pop off the roller. you have a short roller and a long one. Where they go together under that black round piece is where you will look, there is a silver shaft sticking out of both sides. then look in the ends of the rollers where they connect to the shaft and look for signs of wear, they are rectangular and sometime they will get rounded out and can not turn. Also at this time you can turn on the vacuum and make sure the motor is turning those shafts. If it is turning fast then those ends of the rollers that fit in there are probably worn or maybe just one of them like mine did. Parts are available from Dyson or maybe Sears etc. You may just want to get a whole new roller if this is the problem. The only other issues may be the motor or the gearing that is under that housing. You will have to remove the other clear plastic piece to access this area. Take care and good luck with it..

Mar 09, 2011 | Dyson Vacuums

1 Answer

No suction and rollers not spinning


Hopefully this will help. On the back of the vacuum at the bottom the is a U shaped tube. Depending on what model you have it will either be a thumb release or a quarter turn screw head release. Remove that and check for a plug. Two things can cause the roller to not turn, 1) Broken belt or 2) Shut off switch. On the head, to the right there is a round large knob with a pointer, it must point to the lines (or carpet). If in the other position it is shut off for bare floors. Remember that it automaticly shuts off when the handle is in the upright position.

Nov 02, 2010 | Dyson Vacuums

1 Answer

The roller wont spin when I lower the handle


Hi its Darran at Dyson.

It is possible that the item has caused some damage to the clutch. We would advise following the onilne checks at www.dyson.com and clikcing on the support section.

If this doesnt resolve the issue, please call our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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The Dyson DC 17 has a rug / floor switch on the head of the vacuum. Please check to make sure the switch is in the Rug position. If the brush roller still does not turn then you have broken the belt and need the following part.
Dyson DC17 Geared Drive Belt, Genuine Dyson Part # 911710-01 - Free Shipping

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I had the same problem. I found that pushing the button next to the power button fixed it.

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