Question about Dyson Vacuums
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Posted on Jan 02, 2017
SOURCE: dyson brush roller will not turn
Your Dc14 will have A clutch unit.
Check that when you pull back handle to vacuum that the clutch control knob which is located front lower left side of machine moves to drive position & is not stuck in off or park position.
Rotate it to drive if its at off or park when you have lowered handle.
If adter checking this you still have no brush rotation you will need to remove clutch unit to either replace thr belts or fit new clutch.
Try this site for further help http://dysonmanuals.llc.nu/
Posted on Jan 11, 2009
It IS true that you can take the plastic cover off the top of the carpet head. But in addition to removing the two Phillips screws at the bottom, you have to manouver the wand release a bit. Loosen the screw and carefully pull the release back just as much as you need to, to remove the cover.
You will also need to pull manually release the four clips - two at the back and two on the sides - to pull the cover off.
However, I did all this and found that the plastic setting holding the roller canister in at one end had been burned out so that the roller didn't sit properly. Nothing I can do to fix it except order a replacement. The original problem was caused by getting carpet ends caught up in the roller. This caused the burning.
Posted on Sep 28, 2009
you will need a special bet tool. you can buy one from ebey. search for "dyson special bet tool" it is about $15. don't use your hands as the belt is very tight and you will hurt your fingers.
Posted on Oct 13, 2009
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part
Posted on Jan 04, 2010
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