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My CD Drive doesn't work and will not read anything

HL-DT-ST DVDRAM GSA-T20N ATA Vista Gateway Laptop
Since my computer was not reading anything in the CD/DVD drive I tried to do the regedit and modified the upper limit but resulted in this error and still the CD does not read. Before and after doing the regedit the CD icon would flash for at most two seconds and then I would click on the drive and it would say insert disc. I'm not sure if it is a hardware problem or a software problem.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

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Dear Sir,

By analysing your problem it may be hardware problem or a chance of software problem,to confirm this try to boot from windows bootable cd by selecting CD/DVD as First bootable device in bios.If your laptop boots or it shows press any key to boot from cd/dvd at begining of booting process, it means your CD/DVD drive is working no hardware problem.So it is the technique used for identify the problem.then solution is Just backup your all your files from C drive(Where windows installed) format the c drive and reinstall Windows vista. It solves your problem.

good luck

Fixya customer Support
Chandrashekhar

Posted on Jul 28, 2009

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Sounds like you need reload the driver in usb and see that works ore you need replace the cd /DVD reader for it

Posted on Jul 28, 2009

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