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Hi there my dyson DC20Animal stopped yesterday and wont start today nothing today

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Take it to your local Dyson warranty or service center.

Posted on Sep 08, 2017

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Posted on Jan 02, 2017

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I cannot charge both my dysons. Working perfectly yesterday but not today. I think it maybe the battery charger

The manual for the DC27 can be found here ( ) but is not so helpful in deep troubleshooting outside of looking for blockages.

I'm a little confused since you're talking about battery chargers, but this is posting under Dyson DC27/DC28 assemblies, which are both plug into the wall uprights. Are you possibly in the not-quite-right section? If so, reply with your model numbers and that may make things go a bit easier.

In general though, if you have dyson rechargables that both suddenly stop working, the charger is likely the issue. Look at the electrical contacts for both the batteries and the charger, and make sure they are clean (unplug cherger before touching anything, start, if possible, with compressed air to blow lint and such out). Check that the cord for the charger is not damaged, and that your wall outlet hasn't tripped a breaker or a GFI reset.

Good Luck!

Nov 13, 2015 | Dyson DC27 & DC28 Internal Hose Assembly,...

1 Answer

I have been using Dyson DC34 and DC35 for a few years. A few months back, one of the charger stop working, yesterday the other charger also died. Is this common to Dyson charger?

Hi Aarie, it's Jack at Dyson.

I'm sorry to hear you've had difficulties with your Dyson chargers - we certainly wouldn't anticipate multiple issues as you've described. The charger is backed with the same 2-year warranty as our cordless vacuums, and I would encourage you to contact us directly so we can see if we're able to help.

When you have your vacuums and chargers easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Apr 20, 2015 | Dyson Vacuum DC34 Cordless Vacuum Cleaner

1 Answer

My dyson no longer will turn on. Is there some filters I am supposed to be cleaning. Purchased the vacuum from someone who did not have the manual.

you have two filters, one under the lid on your dust bin and one in the ball. It could be the switch has gone bad because of overheating.

If you need any help feel free to contact me.


Mar 12, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hi iv got a dyson ball and while i was hoovering yesterday my daughter threw her top on the floor and the string got tangled in the brush so i stopped the hoover and pulled it out now the brush doesnt go...

Hi there,

Your DC25 is equipped with a safety device which shuts off the brushbar if it becomes tangled with something. After checking that the brushbar is free of any threads, hair or other obstructions, it's very easy to reset - our video guide shows you how:

If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298.

Kind regards,

Dyson Customer Service

Aug 02, 2011 | Dyson DC25 Vacuum

1 Answer

My Dyson DC 17 stopped running yesterday. I have let it cool for 24 hours, removed any string wrapped around beater brush bar, and tried multiple outlets. Any ideas?

Hi there,

Sorry to hear about the problem you've had with your DC17. To make sure everything is correct with your machine, please visit the Support section of our website and run through these simple troubleshooting steps:

If you're still having difficulties, please get in touch with us free on 1866MYDYSON, or email us at so we can provide further assistance.

Kind regards,

Dyson Customer Service

Jul 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

The feeder bar stopped working on my dyson ball vacuum yesterday. My model # is the dc25. My husband and I can't figure out why it stopped working

Hi there,

Sorry to hear you're having a problem with your DC25. To protect the cleaner, the brushbar is designed to cut out if jammed. To check the cleaner head is free of obstructions and to reset the cutout switch, please visit the Support section of our website and follow these simple steps:

This should resolve your issue. However, if you're still experiencing difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US) so we can provide further assistance.

Kind regards,

Dyson Customer Service

Jul 10, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson suddenly stopped working. About a week ago it had a suction issue. One of the upright tubes was clogged, cleared it and it worked fine. Today I was vacuuming and it simply powered off. The vacuum is...

Hi its Darran at Dyson.

Sorry to hear you are having difficulties with your Dyson.

So that we can help, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). One of our advisors will be able to run through some simple checks to help resolve the issue.

Kind regards
Dyson Customer Service

Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer dyson cylinder vac,DC08will not start when plugged in and switched on...after working fine yesterday...have checked plug etc. Any ideas??? Thanks.

Hi its Darran at Dyson.

If the machine had been left overnight and then would not switch on the next day, then this sounds as though there may be a problem with the switch or the motor.

So that we can help you further, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Dyson Customer Service

Mar 16, 2010 | Dyson DC08 Cylinder Bagless Canister...

2 Answers

After hoovering yesterday my dyson ball wont stand up right.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.

Oct 11, 2009 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

My Dyson DC07 won't turn on!

you may have a broken belt. Bad news regarding all Dyson's. You can't replace just the belt your self. You have to purchase a new belt assembly which includes the gears. And it wont be cheap. I would call it a design flaw but i am sure that dyson calls it a profit scheme.

Jan 24, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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