Water is dripping from the freezer into the fridge from above. Ice has formed under sliding freezer tray.( Whirlpool 21- Model# ET21DKXDN04 )

Turn off or unplug the refrigerator.
Open the freezer.
Remove the food.
Remove the back panel inside the freezer.
Thaw the ice and clean out the defrost drain hole.
Re-assemble the freezer parts and turn it back on.

Chances are its either the drip line or drip tray.. there is a drain to route the condensation pulled out of the fridge and freezer that leads to a drip pan underneat the unit.

Either the drip tray was not installed.. reinstalled incorrectly or the drain tube is leaking or no longer directed to it, or it's overflowing due to excess condensate.

Best of luck!

Try turning the defrost timer manually and see if heater becomes hot.

The drain in the freezer is clogging. When the defrost switches on, the backed-up ice thaws and starts dripping down into the fridge area.

Easiest is probably to turn off the fridge, let it thaw, then check the freezer drain to see if you can unclog it.

Otherwise, you have to pull out the bottom and back parts in the freezer (which will probably have some sort of ice frozen to them). Once you see the drain pan, get a turkey baster and flat head screw driver. You'll have to make a hole in the ice above the drain and squirt hot water until you hear it start draining. The drain hole is off center to the right in the drain pan.

Good luck

The tray slides out, take it out and dump it, clean it and replace it every year. This is where the coils drip to when the humidity is high or it is working hard to keep cool, like if you just had a party and everyone was in the fridge.

This could be a bad thermostat. If your thermostat never closes it's swith then the defrost element never comes on and you get the problem you are having. Easy fix. Do you know where your timer is and can you retate it?

the defroster isn't close enough to the drain to be effective. remove the back wall of the inside of the freezer, remove the excess ice. clear out the ice from the drain using hot water and a turkey baster. there is a kit from whirlpool that uses a piece of metal and a screw around the defrost rod, but I found out that a piece of 14 gauge solid core wire with the insulation stripped off works great too. stick the stripped wire into the drain, 2 to 3 inches, and wrap the rest around the defrost rod.

If the freezer is on top then empty out the freezer and remove the bottom and back liner of the freezer compartment usually phillips screws. In the back you will see the freezer coils along with a defrost element. Below these two items u will see a drip tray that collects water from the coils on defrost cycle, in the center of the pan will be a drain hole that connects to a hose that leads to a pan under the refrigerator.Normally the water is collected there and evaporated. The hole in the tray in the freezer is clogged. Thaw it and clean it until you can pour water in it and it goes to the pan down below. please rate me

for reallybsq
problem could be door seals not sealing completely and hence excessive ice formed on evaporator and excess water when it melts. however, i have found this problem many times with large larder fridges and really found no cure.

for guest.
towards the bottom of the back wall, there is a gulley with a drain hole in the middle. this drain is blocked. clear it with something flexible and make sure water flows away freely

Hi, Check the door seal.

Ice is often caused by warm, moist air getting into the freezer and condensating, then freezing.