Question about Sony Cyber-shot DSC-W70 Digital Camera

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Zoom won't work

I'm new to the camera so I don't rule out operator error. But, the zoom button on the top of the camera is "stuck". In other words, it will not zoom at all. Any suggestions?

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  • Robin Clegg
    Robin Clegg Nov 24, 2007

    Turn camera on and lens wont open at all. It asks you to turn off and on again and nothing changes. I have probably only taken 150 pictures.

  • jizz-eff Nov 24, 2007

    I have only taken about 40 pics and i have never even really used the camera that much. Its about a month and a half old and although im able to take pictures im unable to zoom in and out. Whenever i try a blue screen will pop up telling me to restart the camera but its never resolved.



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Wow alot of people have gotten this problem with the lense in this camera.

Well to cure this problem , firstly turn on the camera, ensure the lense is out ,Then GENTLY tapp on the lense in the direction that the lense feels uneven or unequal length to the outer ring (place that looks uneven).This should hopefully get the gears aligned once more.

Posted on Dec 09, 2007


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Posted on Jan 02, 2017


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1 Answer

We have a message coming up saying "zoom error"

If the camera was operating properly before the zoom error then the most common problem to a stuck lens is dirt getting stuck between the two lens barrels. There are a few fixes for this none are guaranteed to solve the problem and should not be attempted if the camera is under any type of warranty. They include removing the batteries for a few minutes, reinstalling the batteries with fresh once with full power, turn the camera on while holding the the zoom button. Another method is to see if you can provide extra power to the focus motor by having the LCD screen turned off. There my be a button that allows you to switch from the viewfinder to the LCD screen switch to the viewfinder and try several times to focus (just point the camera at different distant objects) and attempt to focus the camera. I hope this gives you the results you need because the other suggestions may further damage the camera and are only a (last resort) thing. One is with the camera turned on tap the body on a counter or table edge while trying to zoom the lens obviously in the opposite direction to where it's stuck. The last is to gently push the lens in with the palm of you hand while zooming in. All these are just suggestions and carry no guarantee of working and may further damage the camera. The biggest cause of this problem is dust from a camera bag or some other environmental condition like sand from a beach.

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