Question about Creative Labs Zen Touch MP3 Player

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Not playing My daughter received her creative zen MP3 player for X-mas last year and has had a blast with it. However, we went to use it again today and it will not turn on nor will it even charge. What is the problem? It's not even a year old...

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  • 68 Answers

Is there a restore button? (look in the instructions).

if it runs on batteries, try replacing them

try using a different charger for the same device, just to rule out that its not the chargers fault.

if all else fails, take it back.

Posted on Jul 28, 2009

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I have a Creative Zen Micro Model DAP-MD00004 MP3 player, just got a new computer with Window 7 on it, tried to install software from CD and nothing happens. Program starts but does not install. Please let...


You have to down load new software from Creative in order for the Zen to work in W7 as most of the existing software on CDs only work with WXP. Unless you bought your Zen in the last year, the software needs updating to play on W7. You need to get a better description of your Zen and search the following site. http://support.creative.com/Products/product_list.aspx?catID=948&CatName=Entertainment+Devices+%2f+MP3+Players#

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Well! I bought a ZEN V Plus yesterday, spent a whole day setting it up ... tried to charge it today, using the USB charger ... KAPUT! it went into recovery mode ... I had the same problem as you mentioned .... try this firmware fix from CREATVE ,.... Hope it helps! good luck
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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quite common this, plug in the mains adapter hold down play and insert something like a paperclip into the reset and this should clear the problem

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I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
the Creative Zen application and had to format my whole Zen. I lost everything I had, but it was unstuck and I just downloaded everything again except that song. No trouble since then. Hope this helps.

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My daughter creative zen mp3 player froze on her when she went to reset the player the button went into the player now nothing works any idea's


how do you get into the case to see the reset button we have had the bottom half of the front off but we could not see it as there is a green case over the insides.

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Try the reset. Poke a paper clip in the hole up by the headphone jack.

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you might need to format the player by holding the play button as you press reset, this will bring up the options to reset of format the plkayer update firmware etc etc.

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