Question about HP Photosmart C6180 All-In-One InkJet Printer

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Brand new yellow ink cartridges are always read as empty

I have the exact same problem, my HP Photosmart C6180 AIO will not print at all, because it continues to say that the yellow cartridge is empty when it is not. At this point I have loaded four different brand new yellow ink cartridges, all genuine HP ink, all fresh out of their packages, all with expiration dates in 2011, yet the printer will either print for a day or so then quit, saying that the cartridge is empty, or else read it as empty immediately. HP's help desk is useless, saying that nothing is wrong with the printer, that the cartridges are "bad" and they would reimburse for them, but they never do. So yeah, every brand new yellow cartridge I buy (at Office Depot and at Staples) is bad?
Oh, and when I clean the print heads, I am told that I can only print in black, but then it will print perfectly with ALL colors, including the "empty" yellow.

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  • HP Master
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Hello,

We have a step by step solution posted on our we site at: www.ccl-la.com/HP.htm The problem is air in the ink lines and the guide helps you purge the air from the system and restore printing.

I hope this helps, if so please rate my solution.

Buddy
Corporate Computer
www.ccl-la.com

Posted on Jul 28, 2009

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Try installing the HP original cartridge instead of compatible ones

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Please clean the print heads :

Press Setup up - Tools - Clean Print heads on the All-in-One.

If this does not resolve the issue , Reset the All-in-One.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

If issue stil persists. Contact HP.

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