When I turn on my 2410 printer the hourglass stays on endlessly.
The scanner clicks back and forth but does not come out onto the scanner glass area. It keeps clicking back and forth without moving across the scan area. The hourglass never goes out. I have tried unplugging and plugging back in. It seems if the power goes out when it comes back on the printer does not reboot. I have also cleaned the scanner glass inside and out and manually moved the scanner light out into the print area, but to no avail. Thank you: ****
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This is really difficult to answer without seeing the problem first hand.
If you suspect a possible problem with the scan motor then you could switch off completely remove the mains plug. remove the scan glass carefully clean it (It's always worth a clean both side when you have it removed.
Now mark a tiny on the metal work where the sense carriage is parked up at, so you can move the carriage manually and return it back to the start position.
Now once you have axis to the sense carriage you can move it slowly and I mean slowly across the scan table all the way to the other side, it should be smooth running once your part way across you could take a look at the mirrors if your confident enough carefully clean them with a lint free cloth. (use, hardly any pressure on the cloth to remove any dust)
Now when you get to the point where your scanner stopped when under power, can you feel anything that would bring your mirror carriage to a halt at this point.
If it's nice and smooth then return it back to the starting mark you made earlier replace the glass and switch back on.
Once your printer has returned back to ready, try another scan
If not look for error messages and go from there.
Finally try and work through the service menu something that would checkout the action of the scan unit.
Its not drivers issue, hard ware issue.. Scanner assm faulty,replace it..For tech guys:Open flat bed glass, remove scanner assm clean inside reflector glass with ear buds & adf glass especially at home position.. lubricate on rail refix it back.. check it..
1. Scanner lamp has failed or does not come up to full color temp
2. Scanner attempts to initialize, which means it must move a bit to what is the "home" position where the scanner actually reads a very small coded imprint on the underside of the glass. If this area is too dusty or dirty, that will cause this problem, but also if the scanner motor and worm drive are binding for any reason, such as the scan rails internally being too dry this will also happen.
Locate a service manual and remove the copy glass by removing the lock guide on one side, the glass should lift partially, allowing some gentle cleaning with soft cloth and glass cleaner. Do not attempt to force the scanner to move inside, as it is worm gear driven and such an attempt will strip the nylon gears or worse.
Follow the manual instructions if you need to fully remove the top cover, glass and platen assembly for cleaning. It is very simple once you are in the interior...but gentleness and care are necessary.
Sadly, parts are difficult to find for all scanners now, and it is often far more economical to replace with a new, low cost and higher performing, higher rez unit for $ 120 or less. Often a lot less.
When using the ADF to scan multiple document the scanner assembly stay stationary and the paper is fed across it. Where the scanner parks for this there is something between the scanner and the document, likely on the glass. Often there is a small strip of glass on one end of the scanner bed. Clean here if there is one, otherwise look around and I'm sure you'll find it. Remember, never spray cleaning solutions directly onto the glass, always onto a cloth or towel first. The scanner has a calibration strip that can be damaged otherwise.
If it's a click from dash area, try spraying lubricant on areas where door rides across, and keep working door back & forth until it moves easier. It may be a circuit breaker tripping from too much load. Does turning key off and back on get it going again?
Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.
Steps 1. Click on Start, Programs, Paperport 2. Right above the Word "SCAN", you will have several options on; a. Document or Photo b. Flatbed or Feeder 3. Once step 2b has been selected, the M20i will scan your document per your instructions.
Note:#1 If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!
Note #2 Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.
I hope this resolves the confusion between GLASS and FEEDER scanning.
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.
Sounds like the lock-switch is in the locked position. This is on the bottom of the scanner. Move the lock-switch back and forth a few times and then leave it in the unlock posotion. Try scanning again.
If you are scanning a book, it may be too heavy and putting enough pressure on the scanner that it is preventing the scan head from moving fully. Try scanning with nothing on the glass to see if it does the same thing.
Unplug the power. Plug back in, while simultaneously holding hash (#) and (6) buttons, until S-reset is displayed (sometimes this can take like forever) but it is a documented HP mode.... Then set up machine using 1 key to confirm options and arrow keys to select options.
To enter another maintenance mode (fat lot of good that will do you), press and hold * and #, then press 1 and then 2 and then 3 (or 5) for a variety of different options, which include testing of the scan bed. This of course only works once the scan bed has initialised...
Or: take out all cartridges and close doors. Wait until it complains, or indicates a cartridge jam.