Snugg wireless keyboard for iPad Pro 9.7. The keyboard disconnects from Bluetooth after the iPad goes to sleep or after a short time of inactivity.

It should turn on automatically. Is the battery live? Did you already pair it with the iPad?

How to connect the Bluetooth?
* Open the cover, the keyboard will be turned on automatically.
* Turn on the Bluetooth of your iPad Pro 10.5 inch 2017 Released.
* Click "fn" + "C" keys to open the Bluetooth of the keyboard.
* Go to your iPad bluetooth setting, click on bluetooth and look for "Bluetooth 4.0 Keyboard" in the searching page. Just select it.(Note: compare with bluetooth 3.0 keyboard, the bluetooth 4.0 version is more fast and more power saving, it can show the battery power on your iPad).

You can contact them directly here: http://www.boriyuan.com/contact-us.html

Please check it is compatible in apple

check in the bluetooth settings to pair the keyboard to the ipad and on the keypad of the case check for a button that says pair on it

Hi Douglas.

1. Switch on BlueTooth on your keyboard.
2. Enable BlueTooth on your iPad.
3. Search for devices on your iPad.
4. Press button if available on keyboard to get discovered.
5. Select keyboard when shown in devices list.
6. Enter pairing code sometimes 0000 or 1234.
7. Use and enjoy.

Hope this helps!

Here is the Apple site instructions:
Using Bluetooth headsets and keyboards with iPad

Here is another that explains how to do it on a MAC, might give you some clues as well:
Bluetooth How to set up your Apple Wireless Keyboard

Here is a good independent site, maybe start here:
iPad How to pair connect any bluetooth keyboard

If you prefer to watch how to do it on YouTube:
How to Connect Pair Bluetooth Wireless Keyboard to your iPad

Perhaps you look on this link to see you did everything right, like charging the battery, switching on and pairing. Don't forget to switch on bluetooth on your iPad. SHARKK Apple iPad Air Wireless Bluetooth Keyboard Case

I did not see any other comments, but to address the pairing issue between your Keyboard and iPad.... If your product is the actual KeyFolio Expert Multi-Angle Folio.

The KeyFolio Expert Multi Angle Folio and Keyboard uses a solid plastic frame to attach to the iPad. It's easy enough to slide the iPad in and out of the frame but the design means the case only works with the 4th and 3rd Generation iPad's and is not compatible with the iPad 2 or the original iPad.
Connecting the KeyFolio Expert case to your iPad is a simple process. Simply hold down the power button for over five seconds to put the keyboard into pairing mode and go to the Bluetooth settings menu on your iPad to connect it. Enter the four digit numerical code on your iPad when prompted to finalise the connection.

Pulled from:
Kensington KeyFolio Expert for iPad

If you do not fall under that product, try these steps - they shuold be the same for most of Kensington's Products:
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Connecting the Bluetooth keyboard to your iPad is a simple process. Simply turn it on, press the connect button in the top right corner of the keyboard and go to the Bluetooth settings menu on your iPad to connect it. The iPad will prompt you to enter a four digit code using the keyboard to finalise the connection. (the code should be 0000)
Pulled from:
Kensington KeyFolio Pro 2 for iPad
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Let me know the outcome.

Jason

I’m happy to help further over the phone at https://www.6ya.com/expert/jason_60e0f57ba319f3f6

The manual says it works with a MAC or PC, but you must enable Bluetooth and make sure your Bluetooth driver is up to date. It doesn't specifically say "iPad Air". The manual can be downloaded here... http://www.nodevice.com/download/user_manual/manhattan+178235-viva-wireless/407439.html

Sometimes with different hardware from different companies are not universally supported, if it is a Bluetooth keyboard then most likely its different than the actual factory standard Bluetooth keyboard for the IOS(Apple) technology and will not work unless you have an IOS or (Apple) certified type of technology that can be used for your personal use in the technology it supports

If you need further help, I’m available over the phone at https://www.6ya.com/expert/brant_4c68df22dda524c2