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I can not get our computer to recognize the mp3 player when I try to sync. It charges the battery.

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  • 68 Answers

1. Right click My Computer
2. Click the 'Hardware' Tab
3. Click 'Device Manager'
4. Click the '+' by Universal Serial Bus Controllers
5. Now plug your MP3 Player in
6. Now click the thing which has the excalmation mark by it, it should already be highlighted
7. Click the 'driver' tab
8. Click 'uninstall'
9. It may ask you whether you are sure, click 'yes' if it does
10. Now plug your device into a DIFFERENT USB port, the driver should install and all should be working fine.

Posted on Jul 28, 2009

  • Sasha Groves
    Sasha Groves Jul 28, 2009

    also, i forgot to add, do this aswell if all else fails:

    You are going to want to see what is going on in the device manager of windows.
    Right click on MY COMPUTER and select PROPERTIES. Then select HARDWARE tab and then DEVICE MANAGER.

    Now look (while the unit is not plugged in) if there are any device conflicts (yellow exclamation points). If there are, click on it and then REMOVE it using the REMOVE button. If it prompts you to restart the computer select NO unless there are no other devices to remove. If there are not, then go ahead and restart. If it doesn't prompt you then no problem. Click OK and then OK to get out of there and restart.

    Once you have restarted go back in to the DEVICE MANAGER and then while you are in there, PLUG IN YOUR DEVICE. Now you should see the usb device appear and if you are getting three dings then that is telling you that it did not recognize the device. You mentioned you downloaded some file and that may actually be the wrong thing to do if this MP3 player does not have any device driver, in the case of windows xp, it should automatically detect it however, if you have attempted installing some software driver, this is where you would see if it is working or not (device manager).


    If after you have plugged it in and you do see this device only with an exclamation (something like "could not install device" or whatever will be displayed if you double click on the device not functioning). This error message could be important.

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Posted on Jan 02, 2017

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1 Answer

IT AS FROZEN


Hi,Use the below instruction.

Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.

Tips & Warnings

Take the player to an electronics store if none of the steps above unfreeze the player, as there is likely a serious problem with the MP3 player's hard drive.

Also take out the batteries, if holding the play button for like 5 minutes doesn't work.

Hope that helped.

Have a nice day..

Feb 23, 2011 | Audio Players & Recorders

1 Answer

Computer won't recognize zen when it's connected


hello,

please tell the model it could help solving the problems.

for us to download the specific drivers of the model.


melnavz

May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Hey my mp3 is not working when i switch onn no display???? helllpppp........


Hi there

You computer is probably frozen but this is how to solve the problem

Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.

Oct 03, 2010 | BenQ Joybee 125 MP3 Player

1 Answer

I ahve a no name mpe player and try to sart it and it just comes up with the loading symbol but will not go any further


Hi there

Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.

Sep 16, 2010 | Jwin MP3 Player

1 Answer

I bought a refurbished insignia NS-DV2G and it didn't come with the software CD. Where can I get the required software?


Hi

Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before you can unfreeze it

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.

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1 Answer

Computer doesn't recognize MP3 player -


Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.

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2 Answers

My zen doesnt want to connect


I think I found my answer. With my player connected I went to Control Panel- System- Hardware- Device Manager and under Portable Devices removed my Zen Player. I then went back to Control Panel- Add Hardware- and let the Add Hardware Wizard add my player back.
My Zen Micro Photo now connects to computer and I can charge the battery with no problem.

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1 Answer

Sansa MP3 shut down


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If this fails, it's dead.

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