Question about Polycom SoundPoint IP 500 IP Phone

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Polycom SoundPoint IP 500 is in a reboot loop. Says 'Could not contact boot server...' Then 'Error loading xxxxxxx.cfg file'.

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6ya6ya
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Posted on Jan 02, 2017

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CoquiBiz
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SOURCE: "Couldn't contact DHCP" error

Check on the router if you are distributing enough IP addresses.

Posted on Jul 30, 2009

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brodie7838
  • 11 Answers

SOURCE: error loading 0004f220429c.cfg

This means the phone cannot find its <mac>.cfg file on the boot server, and does not have one loaded in its own flash memory.
You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software).
You can download these from Polycom's product support page:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Posted on Jan 12, 2010

brodie7838
  • 11 Answers

SOURCE: i am unable to push the configuration files into polycom soundpoint ip 330 through tftpd

This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Posted on Jan 12, 2010

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1 Answer

I have a problem regarding my Polycom Soundpoint IP331. It doesn't boot anymore. It shows only an error which is error.cfg.


You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

Jun 15, 2011 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have polycom SoindPoint 301 and i would like to use as SIP to one of the VoIP providers. I dont have asterisk in my network and i would like to connect it directly to the VoIP provider. So there is no...


1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456

*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.

Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.

Mar 28, 2011 | Polycom SOUNDPOINT IP 301 SIP

1 Answer

Coult not using boot server error loading 0004f217b421.cfg


This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.

Feb 04, 2011 | Polycom SoundPoint 330 IP Phone

1 Answer

We tried to put factory default in Polycom IP 331 SIP Phone.It is booting continuously and it shows the following error while booting."Error loading 0004f2329caf. cfg". All the other booting...


I answered this question for another user:
http://www.fixya.com/support/t8134583-coult_not_using_boot_server_error

"
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
"

Jan 04, 2011 | Polycom SoundPoint IP 331 IP Phone

1 Answer

Polycom 501 phone keeps trying to reboot itself. We rebooted manually a few times and get the same error message: 'Could not find boot server current configuation" Any ideas?


try to turn off the Polycom device. When you turn it back on, press Setup. from the options, select server then click edit. Then select the item Trivial FTP (that setup depends on your ISP), and type the IP address assigned to your network (example 192.168.90.90) then hit OK. click exit several times then press Save & reboot. If it did not work, let us know...

Jun 19, 2010 | Polycom SoundPoint IP 320 SIP IP Phone

1 Answer

I has polycom soundpoint ip33, while booting its giving error " error loading 0004f220429c.cfg" and its not booting at all.pls guide me how to fix this problem.


Can you pls check the configuration file on the tftp server
some wrong information is there
pls compare with any other ip phone

Oct 30, 2009 | Polycom SoundPoint 330 IP Phone

1 Answer

Error loading 0004f220429c.cfg


This means the phone cannot find its <mac>.cfg file on the boot server, and does not have one loaded in its own flash memory.
You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software).
You can download these from Polycom's product support page:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 18, 2009 | Polycom SoundPoint 330 IP Phone

1 Answer

Polycom IP 330 SIP C Will not boot up


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Dec 16, 2008 | Polycom SoundPoint 330 IP Phone

2 Answers

Polycom ip501f error, application is not present


Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

Dec 04, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 28, 2008 | Polycom SoundPoint 330 IP Phone

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