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My samsung propel was working fine. I was sending a message and I watched the screen fade out and now it stays bright white. I can play music, make and receive calls and it still receives messages. I did not get the phone wet. this phone is only seven months old. Please help me with this.

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Yikes, sounds like LCD problems for sure. If you haven't already go ahead and turn off the phone and take the battery out for a good two minutes. After that go ahead and put it back in and turn it on. If the problem is still there then the LCD has actually failed out, this happens eventually but is very uncommon for it only being 7 months old. What you will want to do at that point (and maybe regardless since this problem may come back even if the battery pulling out fixes it) is call your service provider (Verizon / AT&T, whoever) and tell them of the problem. The phone has a 1 year warranty and this is definitely covered. They will replace the phone for you for free.

Hope this helps!

Tim

Posted on Jul 27, 2009

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