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The acer will not play blue ray disks

The problem are the drivers, You will need to update the graphics drivers . There are several so you have to find all of them to update. I had the problem and fixed it then I had to roll back the laptop and have found the problem again.

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Error message when my Blue Rays reads dvds


It's a software issue. you need to ring the manufacturer to get files and instructions on how to upgrade your machine so it can play the newer blu ray movies. Quite a common problem.

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Aspire 6920 16-inch Notebook PC : Blu Ray player recognizes and plays all kind of di...


Install Cyberlink PowerDVD software and follow the below steps:
To update the Cyberlink PowerDVD software:
  1. Connect to the Internet.
  2. Open the Cyberlink Power DVD application.
  3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
  4. Click on Update Now
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This is will take care of the issue

May 06, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

Acer 6920 blue ray problems


I have had the same poblems after buying my lap top from Currys. I emailed acer and all they would say is that all of the warranties have been taken over buy PC WORLD who are the same company. They then said that i should contact the tech guys. The tech guys tell you to restore to factory settings which tales off anything that you have already put on the computer. I then contacted the software tech guys £1.50 a minute line and the bloke i spoke to said that it was the fourth call that he had recieved that morning and the advice that he gave me was to return the computer as it was less than a month old and state that it was not fit for purpose. I took the lap top back to Currys and explained what i had been told to do. In the end they installed Power DVD 8 on my computer which allows me to play all blu rays on the computer. However i still can't connect the acer up to my HD eady tv without it freezing. It appears that the software supplied is absolutely **** but acer are happy to let you get on with it. The only real solution is to obtain third party software and update your graphics drivers. In time hopefully acer will release better edition of the pre installed software.
It is a real shame as the laptop is great apart from this blu ray issue which seems to be a well known problem as it is mentioned on many forums.
I hope this assists

Dec 27, 2008 | Acer Aspire 6920 Notebook PC

1 Answer

Driver issues with Blue ray discs


Download VLC Player and, install

Dec 21, 2008 | Computers & Internet

2 Answers

Incompatable graphic driver error message 0122


hi I too got the same issue, on my 6920, acer recomendet to re formate the hard driv to is original . But I thing it should be isier to fix it , rather to reformate how can I quiker fix

Aug 23, 2008 | Computers & Internet

1 Answer

Well not play D.V.D get blue screen


Best guess would be to update your graphics drivers. Check the acer website under the support section.

May 27, 2008 | Acer Extensa 4620 Notebook

1 Answer

Acer Blue Ray DVD - Grapics Driver


if you are using a nvidea gforce graphics card then log on to www.nividia.com and update the driver.........if the issue s still not resolved unistall and reinstall the driver if the error msg is still there then upgrade the driver it will surely work.this error is there when the graphics card memory is low to support bluray disk ................as blue ray uses HD and HDMI so ,the graphics card might require an upgradation ........

Feb 02, 2008 | Computers & Internet

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