Question about Kenmore Washing Machines
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Posted on Jan 02, 2017
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The agitator's movement back and forth is important for the cleaning of your laundry. If it doesn't function properly, your clothes won't be as clean as possible. If your agitator does not move, moves only in one direction or its movement is very weak, you will probably need to remove the agitator. Furthermore, in order to inspect the tub for leaks, the clutch assembly, the splines, or to remove the spin drum, you will have to remove the agitator.
The agitator is fastened to the agitator shaft and its movement is driven either by splines or a simple clutch assembly. The splines are usually plastic or rubber nubs on a cylinder that fits over the agitator shaft. If the nubs wear down, the shaft will not turn properly or it will turn weakly. If the agitator is moving in only one direction, the likely cause is the clutch assembly. The clutch has dogs that depress and pop up with each turn. If those dogs are worn, they will not engage properly and the agitator will turn only in one direction.
Various makes and models differ in how the agitator is removed. In some newer models, the agitator just lifts straight up and out. However, in most models you will have to do some combination of the following steps. First remove the fabric softener dispenser, if any. It should either lift or screw off. Next remove the cap. It may lift off, screw off or failing that, it may need to be pried off.
Beneath the cap some agitators are secured in place by a bolt. Use a socket wrench with an extension to remove that bolt. Some Maytags may have a screw near to the bottom of the agitator post that must be removed. Now try to lift the agitator straight up, possibly with a little back and forth rocking motion. Use caution when pulling, the agitator may come loose suddenly and hit you in the face or send you flying backward.
If the agitator is particularly stubborn, you can loop some rope under one side of the agitator at the bottom and then up over a broom handle. Now loop it again under the other side of the agitator and back up to the broom. Brace one end of the broom handle against the top of the washer and lift up on the other end. Double check that you have removed anything that may be securing the agitator in place. Do not use too much force or you may damage the washer cabinet, agitator or injure yourself.
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Posted on Dec 17, 2008
The first thing seems to be the timer,or the water level switch. Try filling the washer with water by hand, if it starts to agitate after being filled its the timer, if not it is the water level switch, let me know if you need further assistance.
Posted on Mar 13, 2009
SOURCE: Washer won't drain.
Sounds like the pump is clogged or stripped out. It's mounted on the front of the motor in the middle of the bottom. There's only 2 clips and hoses that hold it on. These are known for stripping out in the middle. They are just plastic, but fairly easy to fix.
Posted on Mar 14, 2009
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.
The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.
If you cannot hear the motor trying to turn the pump, (but the washer will agitate) the problem points to the Timer, or the Lid Switch.
Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.
Following is a description of how to release the console for access to the pins.
This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.
It also has a troubleshooting guide.
To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.
Following is a description of how to gain access to the console and how to remove the cabinet if necessary.
With the jumper in place, try to re-start the washer.
If it works, the Lid Switch is a relatively inexpensive part.
If the problem isn't in the switch, and the Timer continues to move, the problem is likely in the transmission.
We had the same problem:
If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.
Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.
Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.
Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main
agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.
If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Dec 07, 2009
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