Question about Dyson Vacuums

Open Question

Reading this blog. Dyson is of little to no help. How disappointing when you spend a small fortune on one of their products. I'm just now experiencing hard to push with. DC25 Animal. Can't adjust height. Can't push it. It has been cleaned. Roller bar is functioning. Have to be Hercules to push it. What's the latest fix for this mess?

Posted by on

6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 7 Answers

SOURCE: I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Posted on Apr 18, 2009

  • 1 Answer

SOURCE: DC17 Animal - loud noise in roller bar

We were able to get in touch with the Dyson support people and they told us this model doesn't have a clutch in the roller bar. The support person helped us walk through looking at the vacuum and it turns out the belt was stripped and they are sending us a new replacement belt. Case Solved!!

Posted on Oct 06, 2009

  • 438 Answers

SOURCE: lost suction from cleaning dyson roller brush


This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:

When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.

Posted on Mar 31, 2010

  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC25 Animal Cleaner Head Stays Off the Floor

    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at so we can provide assistance.

    Best wishes,

    Dyson Online Customer Support

    Posted on Feb 15, 2012

    Add Your Answer

    Uploading: 0%


    Complete. Click "Add" to insert your video. Add



    Related Questions:

    2 Answers

    My Dyson - DC14 won't push on my new plush carpet, front end

    Same issue: new plush carpet, 7 year old tried and true DC14, wouldn't push across regardless of beater brush on or off. Called Dyson this morning, they suggested removing the small gasket between the floor plate and the assembly holding the beater brush. It's about a 12' gasket just under the screws used to remove the floor plate. Pushing is still a bit stiff, but it is a definite improvement. Whew!

    Jul 29, 2012 | Vacuums

    1 Answer

    How to fix pedal plunger

    Hi Mark ..

    Can I query whether you are talking about the small clear plastic Pedal Plunger, which has the small spring attached OR the larger Red foot attachement, that you have to push down to release the machine from the upright position - as i have noticed on a number of similar threads, that people use the term for both 'bits, which is wrong.

    We have t a problem with the first mentioned clear plastic part, which broke off today and I have been spending hours trying to figure out how the plunger and spring actually operate, and more importantly, how they attach to the machine,as I didn't want to send off for the parts, if they can only be fitted in a w/shop situation or by a dyson engineer.

    I think that i now have it sorted (phew) lol - just one small decision now, on whether I would need to losen the grey stirup type attachemnt on the side to facilitate the fitting fitting - as it's a pretty tight squeeze. .

    Let me know where you are at, as between us I am sure we will conquer it. - As they say 'every little helps'. I see from lookingat this thread, that the question of the dreaded broken 'pedal plunger' comes up again and again, but no one seems willing to give any real help or explanation on the matter!

    All the best ...


    Sep 28, 2011 | Dyson DC18 all floors Bagless Upright...

    1 Answer

    My dyson brush does not spin. Vacuum is 2-3 months old. I am very disappointed in your product....I need help. I paid several hundred dollars (hard earned) in the hopes I was getting one of the best...

    Dear Randy,

    I'm very sorry to hear you're having difficulties with your DC28. Someone will be in touch with you shortly to discuss this further.

    Kind regards,

    Dyson Customer Service

    Aug 07, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    Vacuum stops when I try to use hose. The hose is contracting almost flat with very little suction. What do I do?

    Hi there,

    From what you've described, it sounds as though you may have a blockage somewhere in the hose or wand. This should be easy to clear - please follow the simple steps shown in our guide linked below:

    It's also a good idea to wash your filters - you can see a video guide demonstrating the correct way to do this here:

    These two steps should resolve your problem. However, if you require further assistance, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone, and provide further help.

    Kind regards,

    Dyson Customer Service

    Jul 26, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    My daughter has a Dyson D25 ball vacuum cleaner that the brushes does not turn on it. I have cleaned the head, motor and belt. Still does not work. I tried to check the voltage on the head connection...

    Hi there,

    Sorry to hear about the problem with your daughter's DC25. To check everything is correct with the machine, please follow these simple steps:

    If you've run through these checks and are still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone, and provide the assistance you need.

    Kind regards,

    Dyson Customer Service

    Jul 23, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My dyson dc25 all floors vacuum cleaner won't stand up properly to vacuum, flush with the it doesn't work.any suggestions as to what to do to fix this problem.please and thank...

    Hi there,

    Sorry to hear of the problem you're experiencing with your DC25. You may find it helpful to visit the Support section of our website and view this video guide to check everything is correct with your machine:

    You should find it's easy to resolve the issue. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US) so we can provide further assistance.

    Kind regards,

    Dyson Customer Service

    Jun 19, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    The front roller is not working on my Dyson DC24 upright vacum cleaner. I can't find a belt in the front assembly.

    Hi, it's Jack at Dyson.

    You may be able to resolve your problem by following these simple steps:

    If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Dyson Customer Service

    Jun 05, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    Not finding what you are looking for?
    Vacuums Logo

    Related Topics:

    27 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Dyson Vacuums Experts


    Level 3 Expert

    2572 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18389 Answers

    Nick Olsen

    Level 2 Expert

    183 Answers

    Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides