Question about Dyson Vacuums

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Reading this blog. Dyson is of little to no help. How disappointing when you spend a small fortune on one of their products. I'm just now experiencing hard to push with. DC25 Animal. Can't adjust height. Can't push it. It has been cleaned. Roller bar is functioning. Have to be Hercules to push it. What's the latest fix for this mess?

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  • Ian Griffiths
    Ian Griffiths Aug 23, 2017

    Sorry to tell you its not the dyson thats faulty, this model is one of the best machines. the problem is the carpet, it has a tight knit pile and proberly has a directional flow, always vacuum with the pile



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Sorry to say your dyson is not the fault, its your carpet, a lot of new carpets have a tight weave pattern, this makes it impossible to push any vacuum. all new carpets have a directional pile always vacuum with the pile. The best option is to buy a auto drive kirby it does all he hard work for you. you can pick a refurbished one up for around 300

Posted on Aug 24, 2017


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Posted on Jan 02, 2017

  • 7 Answers

SOURCE: I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Posted on Apr 18, 2009

  • 1 Answer

SOURCE: DC17 Animal - loud noise in roller bar

We were able to get in touch with the Dyson support people and they told us this model doesn't have a clutch in the roller bar. The support person helped us walk through looking at the vacuum and it turns out the belt was stripped and they are sending us a new replacement belt. Case Solved!!

Posted on Oct 06, 2009

  • 438 Answers

SOURCE: lost suction from cleaning dyson roller brush


This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:

When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.

Posted on Mar 31, 2010

  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: Dyson DC25 Animal Cleaner Head Stays Off the Floor

    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at so we can provide assistance.

    Best wishes,

    Dyson Online Customer Support

    Posted on Feb 15, 2012

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