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My dyson dc40 is making the whining sound when starting & shutting off. started after I cleaned the filters. HELP!!!

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  • Dyson Master
  • 36,376 Answers

One or more filters may have been reinstalled incorrectly.

Posted on Aug 12, 2017

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Dyson vacuum cleaner doesn't start

check if something is stuck to keep the motor from turning

Posted on Mar 18, 2009

Dysonteam
  • 167 Answers

SOURCE: hi, i took apart filters to clean in my dyson dc25

Hi its Darran at Dyson.

It may be worth taking the filter in the ball out and putting it back making sure it has clicked back into place securely.

If you need advice on this, please visit our website at www.dyson.com and click on the support section.

Alternatively, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Testimonial: "I went to the dyson website...and figured it out thru pictures. Thank you!"

  • 4 Answers

SOURCE: My Dyson is making a really strange loud sound.

Check the tips of the beater bar. I "bumped" mine to hard and broke a tip. Still worked! Just noisy. Called Dyson support and they sent me a new one no charge. Note. Mine had a loud whirring and a vibration.

Posted on Feb 03, 2011

wentlanv
  • 710 Answers

SOURCE: dyson vac has started to

Does the whining noise come from the motor or the brush area?
If it's from the brush area, it's probably the belt. Check to be sure the belt is not worn. Sometimes belts will glass up and slip. Also, check to see if it is still completely on as it should be. You may need to replace the belt.

I woHope this helps, if it does, please place a vote for me. Thanks,

Handie Andie

Posted on Mar 28, 2011

Testimonial: "good answer"

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: hi how can i clean

    Hi there,

    The course of action we'd recommend would depend on the model of Dyson cleaner you own, which you haven't specified in your question. It's probably best if you get in touch with us directly so one of our experts can determine which model you have, and run through some troubleshooting checks with you over the phone. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, you can call free on 1866MYDYSON. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

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    The machine works with the hose but not with the base suction. Have cleaned all filters and baseplate etc so no blockages. Machine not picking up when used without the hose.


    Hi Alan, it's Jack at Dyson.

    From what you've described, it sounds as if you may have a blockage inside your machine's internal hose or changeover valve. This is housed within the ball assembly, so it may not be immediately noticeable. Please follow the steps shown in the images below:


    machine-works-hose-but-not-base-suction-bgnlnjysxqgtkkq3zluwq2tk-4-0.jpg

    machine-works-hose-but-not-base-suction-bgnlnjysxqgtkkq3zluwq2tk-4-2.jpg
    machine-works-hose-but-not-base-suction-bgnlnjysxqgtkkq3zluwq2tk-4-5.jpg If you'd like further help or advice after giving this a try, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

    May 13, 2016 | Dyson DC40 Multi-floor Vacuum DC40

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    Started to get a burning smell on 9 month old DC40,


    Hi, it's Allan at Dyson.

    I would recommend contacting Dyson directly to discuss this. The smell may be perfectly innocuous but it might be worth asking a few questions and diagnosing it.

    Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

    All the best,

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    Jan 18, 2016 | Dyson DC40 Multi-floor Vacuum DC40

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    When i am vacumming i can nly do 1 room at a time because th dyson d40 shuts off, comes back after about 15 mins, then shuts off after every room.


    Hi Fran, it's Jack at Dyson.

    Like most Dyson vacuums, DC40 will shut off for protection if it starts to overheat. This will often be due to a blockage - the filters may also need a wash. The machine should reset itself automatically after it's had time to cool down - however, please follow the steps below to prevent this from reoccurring.

    To check for blockages, please follow each of the checkpoints shown in our online Support guides: http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-main-body

    http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-wand-and-hose

    In normal use, both filters should be washed at least once a month using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them in the machine:


    I'm confident removing any blockages and washing both filters will resolve the issue. However, Dyson experts are on hand to help, and you're welcome to get in touch directly if you'd like any further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Mar 07, 2015 | Dyson Vacuums

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    Dyson dc40 animal brush is not spinning


    Hi there, it's Jack at Dyson.

    As with most Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions and removed any threads or hair from around the brush bar, you should be able to reset your machine:


    The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if your DC40 is within the Dyson guarantee period.

    Mar 02, 2015 | Dyson Dc40 Animal Lightweight Ball Upright...

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    My dc40 du son shut down. I took apart and cleaned everywhere I could. The brushes work but motor for vac won't start


    Hi Rusty, it's Jack at Dyson.

    Like most Dyson vacuums, DC40 is engineered to shut off for protection if it starts to overheat, and from your description it sounds like this has happened. This will often be due to a blockage, or because the filters are overdue for a wash.

    The machine should reset automatically after it's been allowed to cool down for at least 2 hours. But to prevent it happening again, we would recommend running through each of the following simple checks:

    In normal use we recommend washing both of DC40's filters at least once a month, using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

    I'm confident that this will resolve the issue. However, our experts are on hand to help if you have any further difficulties - you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    Dc40 not sucking enough dirt


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    MY DYSON DC40 VACUUM DRUM WILL NOT SPIN.. NOT GETTING FULL POWER


    Hi there, it's Jack at Dyson.

    Please be assured it's normal for the dust and debris inside your DC40's clear bin not to spin. In fact in the bin base you'll notice 4 ribs, known as 'baffles'. These are engineered to catch the debris and force it to settle at the bottom of the bin. This helps to keep the debris out of the airflow, which can then pass through the mesh shroud and into the cluster of smaller cyclones where the finest dust particles are captured.

    However, if your DC40 doesn't seem to be picking up as well as it should be, this is likely to be easy to resolve. Our online Support guide will walk you through each troubleshooting step: http://www.dyson.co.uk/support/dc40/dc40-animal/my-machine-is-not-working/machine-not-sucking-up-well

    If you haven't washed your DC40's filters recently, this should also be done. DC40 has 2 filters engineered to last the lifetime of the vacuum, and these should be washed at least once a month. Use cold water without detergent, and allow both filters to dry completely for at least 24 hours before replacing them.


    This should help restore full performance to your DC40. However, our experts are on hand to help if you have any further questions, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Aug 11, 2014 | Dyson Vacuums

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    Dyson dc40 motor not working, only brush turns


    Hi Elsa, it's Jack at Dyson.

    Like most Dyson vacuums, DC40 has a thermal cutout which will shut off the machine if it begins to overheat. This can often be due to a blockage, or because the filters need a wash.

    Your machine should reset itself automatically after it's had a few hours to call down. However, to prevent any damage to your machine we'd recommend using our online Support guide to check for any blockages you may have missed: http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/both-checks-checking-wand-and-hose-step-1

    In normal use we recommend washing both filters at least once a month, using cold water without detergent as shown in the video attached. Allow at least 24 hours for the filters to dry completely before replacing them - it can help to place them by a radiator, or inside an airing cupboard.

    If you'd like some further help after you've given this a try, you're welcome to contact our experts directly. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US) or 1-877-397-6622 (CA).

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    Suction stops when vacuuming with the DC40 model


    There may be a clog where the air flows from the brush roll into the vacuum

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    Not sucking strongly enough


    Hi Neil, it's Jack at Dyson.

    If your DC40 isn't picking up as well as it should be, it's likely there will be a blockage that you may have missed. The most effective way to check for this is to follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc40/dc40-multi-floor-complete/my-machine-is-not-working/machine-not-sucking-up-well/both-checks-checking-wand-and-hose-step-1

    We'd also recommend washing both filters, which should be done at least once a month in normal use - the video attached should help. Use cold water without detergent, and allow at least 24 hours for them to dry before replacing them.

    If you'd like some further help after you've given this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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