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Hi orly227217 my name is Mike Houston of DISH Network customer service. And when the receiver is not accepting commands from the remote we need to re-program the remote to the receiver. What we do first is go to the VIP 211 and select the "system info" button and then we want to press the "menu" button. Then you will see the remote address in the white box at the bottom of the screen, then press and release sat button 1 time then press the record button 1 time. After that you will have seen the remote address change.
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