Question about Dyson Vacuums
My Dyson cordless brush works for a few seconds, then stops. There is suction. Nothing is tangled up and the unit is perfectly clean. We took the roller brush out and completely cleaned it, as we always do. All other parts are clean and free of debris. Any suggestions?
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Posted on Sep 17, 2017
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Posted on Jan 02, 2017
SOURCE: brush roller stopped rolling
My daughters is doing the same thing and the plastic at the ends of the brush bar melted just enough for it not to turn properly. You might want to chech that.
Posted on Jan 01, 2008
Almost certainly you've got a broken drive belt. This machine has two toothed belts and it makes sense to change both while you're at it. Incidentally, this is a job you shouldn't have to do very often - Sebo belts usually last at least 10 years.
So, here's how to get at the belts and change them... NOTE - any use of the words LEFT and RIGHT assume that you are looking from the REAR of the machine.
STEP 1. Separate the base from the bag compartment: press the button at bottom front centre of bag compartment and lift bag compartment upwards away from base. Sometimes this is quite stiff and four hands would be useful, you can lever it from behind with something relatively soft (the plastic handle of a dishwash brush works well) but take care to lift vertically upwards, not sideways or you risk bending a metal lever that's hard to get back into shape again. Rest assured that once you've pressed that button there is nothing holding the two parts together other than friction!
STEP 2. Turn the base upside-down and undo the FOUR DEEPLY-RECESSED SCREWS. All the surface-mounted screws are irrelevant to this job.
STEP 3. Turn the complete base right-way up, release the foot pedal and move the vacuum tubes out of vertical. The top cover will then lift off. You will see there are two belts - the pulley device between the motor and the brush roller is the sensor that measures the drag on the brushes and operates the automatic height adjuster to maintain constant drag. To the right of that double pulley is the electronic circuit board - note that it has a sensor that locates within the pulley device, be careful not to damage it.
STEP 4. At the left end of the motor cover, the drive cog is concealed by a small cover. Lift this cover out vertically, noting how it locates in the frame for when you come to put it back. Next, although not essential, it helps to remove the metal lever because if it falls out when you're not looking you may later be uncertain about how to locate the small coil spring. So slide that lever out towards the motor, noting how the spring locates.
STEP 5. Undo the two screws holding the circuit board (take care the washers don't slip away). Then undo the four screws holding the double pulley. Once that's free, you'll be able to change the belts.
Re-assembly is simply the reverse of the above process.
If you need more help, just ask. Please remember to rate this response.
Posted on Jan 07, 2010
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SOURCE: Brush roller won't turn
On my Dyson, there is a brush reset button on the top right hand side (if you are looking at the front) that you can press to reset the brush. I was vacuuming and too lazy to move a toy and this worked for me once I freed the rope from the brush.
Posted on Mar 16, 2010
This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.
What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.
We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.
This is how a correctly installed bottom soleplate should look like:
This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.
I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.
Thank you very much,
Posted on Mar 31, 2010
You can download a .pdf copy of the DC41 user guide directly from our website:
Please note, for information on assembling, using and maintaining your machine, you can also find help guides and videos on our website:
Posted on Sep 27, 2012
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