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Roller brush works for a minute then just stops. It us free of debris and is clean. Help!!!!!

My Dyson cordless brush works for a few seconds, then stops. There is suction. Nothing is tangled up and the unit is perfectly clean. We took the roller brush out and completely cleaned it, as we always do. All other parts are clean and free of debris. Any suggestions?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: brush roller stopped rolling

My daughters is doing the same thing and the plastic at the ends of the brush bar melted just enough for it not to turn properly. You might want to chech that.

Posted on Jan 01, 2008

  • 389 Answers

SOURCE: my seb0 automatic x1 roller have stopped working .

Almost certainly you've got a broken drive belt. This machine has two toothed belts and it makes sense to change both while you're at it. Incidentally, this is a job you shouldn't have to do very often - Sebo belts usually last at least 10 years.
So, here's how to get at the belts and change them... NOTE - any use of the words LEFT and RIGHT assume that you are looking from the REAR of the machine.

STEP 1. Separate the base from the bag compartment: press the button at bottom front centre of bag compartment and lift bag compartment upwards away from base. Sometimes this is quite stiff and four hands would be useful, you can lever it from behind with something relatively soft (the plastic handle of a dishwash brush works well) but take care to lift vertically upwards, not sideways or you risk bending a metal lever that's hard to get back into shape again. Rest assured that once you've pressed that button there is nothing holding the two parts together other than friction!
STEP 2. Turn the base upside-down and undo the FOUR DEEPLY-RECESSED SCREWS. All the surface-mounted screws are irrelevant to this job.
STEP 3. Turn the complete base right-way up, release the foot pedal and move the vacuum tubes out of vertical. The top cover will then lift off. You will see there are two belts - the pulley device between the motor and the brush roller is the sensor that measures the drag on the brushes and operates the automatic height adjuster to maintain constant drag. To the right of that double pulley is the electronic circuit board - note that it has a sensor that locates within the pulley device, be careful not to damage it.
STEP 4. At the left end of the motor cover, the drive cog is concealed by a small cover. Lift this cover out vertically, noting how it locates in the frame for when you come to put it back. Next, although not essential, it helps to remove the metal lever because if it falls out when you're not looking you may later be uncertain about how to locate the small coil spring. So slide that lever out towards the motor, noting how the spring locates.
STEP 5. Undo the two screws holding the circuit board (take care the washers don't slip away). Then undo the four screws holding the double pulley. Once that's free, you'll be able to change the belts.
Re-assembly is simply the reverse of the above process.
If you need more help, just ask. Please remember to rate this response.

Posted on Jan 07, 2010

Testimonial: "this was an excellent step by step solution which i was able to do myself and i am well over 70"

  • 1 Answer

SOURCE: Brush roller won't turn

On my Dyson, there is a brush reset button on the top right hand side (if you are looking at the front) that you can press to reset the brush. I was vacuuming and too lazy to move a toy and this worked for me once I freed the rope from the brush.

Posted on Mar 16, 2010

VacuumRepair
  • 438 Answers

SOURCE: lost suction from cleaning dyson roller brush

Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Posted on Mar 31, 2010

small6363
  • 18389 Answers

SOURCE: dyson dc 41 roller brush will not turn

Hi there,

You can download a .pdf copy of the DC41 user guide directly from our website:

http://media.dyson.com/downloads/us/floorcare/manuals/DC41_OPMAN_US_181011.pdf

Please note, for information on assembling, using and maintaining your machine, you can also find help guides and videos on our website:

http://www.dyson.com/support/help.asp?product=DC41-IRSPU&article=32

Posted on Sep 27, 2012

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1 Answer

I have a dyson vacuum cleaner and the and the brush roller will not turn so all it will pick up is what it can suck up.the roller is clean


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuum's belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 24, 2017 | Dyson Vacuums

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Dyson DC27- machine stays on with red button but beater brush won't stay on while vacumming low carpet.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Feb 10, 2017 | Dyson DC27 Bagless Upright Vacuum

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The brush bar on my v6 cordless is not working The bar that it goes on is it moving


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 03, 2017 | Dyson Vacuums

1 Answer

Dc59 motorhead carbon fiber brush not moving.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dec 30, 2016 | Dyson DC59 Motorhead Bagless Cordless...

1 Answer

Vacuum brush stays on when dyson 44 attachment is attached but not turned on


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dec 07, 2016 | Dyson DC44 Animal Cordless Vacuum

1 Answer

The brushes have stopped working on my DC44


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc44

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 29, 2016 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Dyson dc35 Brushes quit turning after a few seconds--motor keeps running. It does this consistantly. No red flashing lights.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 22, 2016 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson dc50 the roller head stops spinning after


Hi, it's Jim from Crucial Vacuum!

One of the main reasons most brush rollers begin to get jammed and eventually not turn would be due to a clog. Turn off the vacuum and flip it on its side. Is there any noticeable debris,such as hair or large carpet fibers? If you're looking to clean out your brush roll do the following. For the DC50 there should be a red button below the vacuum and just above the brush roll. Push this red button, this will allow the brush roller to be removed. On the brush roller itself you'll notice two more similar looking red switches. Flip these up allowing you to remove the top of the roller and gain access for cleaning. Clear out any debris and try rotating the brush roll once around to see what else may fall loose. Take note of how the bristles look too. Are they worn down and loose? If so it may be time to change your roller.

This handy video may further help in troubleshooting your Dyson.
https://www.youtube.com/watch?v=HpWk5trjvO4

Another item to check would be your vacuums belt. If this is loose as well it can affect your vacuums brush roll. Both are simple and easy fixes and can be done in just a few minutes.

Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Check out our lineup of Dyson replacement parts at the below link.

http://www.crucialvacuum.com/dyson-vacuum-parts.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Oct 18, 2014 | Vacuums

1 Answer

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc44

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jun 17, 2014 | Dyson DC44 Animal Cordless Vacuum

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