Question about Dyson Vacuums
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Posted on Jan 02, 2017
SOURCE: the beater bar/brush won't turn
FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
Posted on Dec 13, 2008
My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.
Posted on Aug 11, 2009
check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.
Posted on Oct 23, 2009
Testimonial: "it was somethimg simple, the wheels were'nt releasing. thank you. Bruce"
Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.
Posted on Apr 18, 2010
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 22, 2010
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