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My computer want open dock so i can update my GPS and go to settings and maintenance then do a diagnostic and repair,how do i override the dock

GPS is freezing up

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3 Answers

My rand mcnally 720 tnd said files missing now after connecting to pc its froze at connected


The answer to this question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.
To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at - http://www.randmcnally.com/support/s/diagnose-and-repair
If the Rand McNally Dock does not find an issue with any files, the repair fails, or the Diagnostics & Repair does resolve your issue, please call technical support for additional assistance.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
TNDSupport@RandMcNally.com

Aug 31, 2014 | Rand Mcnally IntelliRoute TND 720 GPS...

1 Answer

Upates failed


Try this and see if it helps. Before you run the update on it run the diagnostic and repair feature on the unit first.Then disconnect the unit from the computer and let it boot up. Any errors in the system should be caught by the repair process, once you have done that then shut the unit off and hook it up to your computer again then do the update, once the update is done run diagnostic and repair again. I have a 710 that is just stubborn and i usually find the error in the userinit file. This works with my unit but no guarantees on it.

Aug 25, 2013 | Rand Mcnally TND 710 GPS Receiver

2 Answers

Rand mcnally 710 navi.exe has encountered error


go on lione and do the back up anbd reset to factgory setting it should be ok

Mar 05, 2013 | Rand Mcnally TND 710 GPS Receiver

1 Answer

Rand mcnally dock wont open


When your device is connected properly to your computer the Rand McNally dock will start automatically.

After confirming your device is connected properly manually start the dock. Select the start menu on your computer and locate the Rand McNally Dock in your program list. This action may vary based on the computer and operating system you have. If this works please note the default setting is for the dock to start automatically when your GPS is connected. Please ensure you have not disabled the auto-start function. Select Settings & Maintenance and confirm the ON option is selected under the Autostart settings.

If you cannot manually start the dock an anti-virus program may be blocking it. Does lowering your security settings allow the dock to start? If you disable the anti-virus will the dock start?

If the Rand McNally Dock will not launch after trying the above steps you will need to call Technical Support for additional troubleshooting.

When calling please have your device available to connect to your computer when instructed to do by Tech Support. You will also need to be at a computer with a broadband internet connection. If these items are not available a rep will not be able to resolve the issue.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
TNDSupport@RandMcNally.com

Jan 06, 2013 | Rand Mcnally TND 710 GPS Receiver

1 Answer

Waiting for valid GPS signal


When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".

Please, report back if you need further assistance
My ID: alexocuello_

Apr 05, 2010 | Tomtom ONE XL GPS

1 Answer

How do I update my GPS system?


1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

Mar 29, 2010 | Tomtom GO 700 GPS Receiver

1 Answer

How do i update my tomtom?


1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS2_bing.gif dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

Mar 25, 2010 | Tomtom ONE XL GPS

1 Answer

Will not link to satellites


1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Install the "QuickFix".
6) After the download is complete, choose "DEVICE" from the TomTom Home drop down menu and choose "DISCONNECT DEVICE". Wait a few seconds until the computer tells you that "NOW YOU CAN SAFELY DISCONNECT YOUR TOMTOM".
7) Turn off your GPS and let it charge for at least 1 hour.
8) Turn the TomTom ON and move it close to a window. Leave it on for at least 15 minutes. It should be able to get a lock on the GPS satellites, even if it is indoors (assuming you don't live in the middle of a city, surrounded by tall buildings)

Please, report back if you need further assistance

My ID: alexocuello_

Mar 20, 2010 | Tomtom ONE GPS Receiver

1 Answer

My Tom Tom cannot find a GPS signal or sattelite signal. It has been working fine but is no longer able to find a signal or where i am. i have turned it on and off and can navigate through all the pages...


When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.

Please, do the following:

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.
Please, report back if you need further assistance
My ID: alexocuello_

Mar 19, 2010 | Tomtom ONE XL GPS

2 Answers

My tomtom one gps can't get signal


When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".
Please, report back if you need further assistance
My ID: alexocuello_

Mar 19, 2010 | Tomtom ONE GPS Receiver

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