Question about Samsung Cell Phones
Hi Debra, hope these step by step instructional helps.
Posted on Aug 11, 2017
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Posted on Jan 02, 2017
From the trouble it says, unfortunately you have bought not a new goods, don't do anything to the handheld, just shut it down, put it back to the box take it all, then go to the place you have bought as soon as possible, if it still have a guarantee you can ask the exchange for a new one due the problems occurred.
Its was their vault, they have sale the un brand new goods to costumer.
hope its help.
Posted on Dec 10, 2015
Follow the steps at this website for a hard reset:
SAMSUNG Galaxy Luna How to Hard Reset my phone HardReset info
Posted on Dec 07, 2016
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