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What is Xerox 700i 078-269 fault and how to clear that

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Posted on Jul 15, 2008

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What does error code 99,013.00:49569 mean xerox 8570 color cube?

Process Drive Fault"

Do you have another kit you can take from another printer.
Switch the printer off.
Swap out the kit with the one from the other printer.
Turn it back on. If it clears the fault when the printer is ready put back the new kit

Aug 14, 2015 | Xerox Office Equipment & Supplies

1 Answer

Anybody know technicians in NJ area for Xerox 700, please

Hi Oscar,

I see you bought a used 700i. I assume you didn't receive a maintenance agreement with the product.
I have some advice for you:
You can purchase a maintenance agreement on Xerox equipment new or used.
First contact:
Xerox Corp
101 Woodcrest Rd, Cherry Hill, NJ 08003
(856) 651-2000
Explain that you have a Xerox 700i without a maintenance agreement
and you would like a certified Xerox Technician to come onsite and
inspect your device to see if it qualifies for a maintenance agreement.
If your device can qualify it is more economically friendly to purchase
an agreement than it would be to have a tech go there and repair it once
Simply put, the one service call could be more expensive than a 1 year
maintenance agreement.
I hope this helps and if you need more info get back to me...

Mar 06, 2015 | Xerox Office Equipment & Supplies

1 Answer

Xerox 700i error code 10-342

10-xx codes are fuser related.

Jul 09, 2014 | Xerox DocuColor 12 Printer

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ERROR 09,038,46:11950

Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)

1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.

3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

Sep 02, 2011 | Xerox Phaser 8500/DN Printer

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Print error 09, 005, 40:5069 how do i fix this?


This error in Xerox 8560 printer occurs when Cyan ink melt heater is on but the ink is not dripping. To troubleshoot this issue please make sure that you are using genuine Xerox ink. If yes then run Clear ISC Fault test to clear the error. The Clear ISC Fault is located in the Internal Diagnostics Function menu.

Also check for broken or wrong type of ink sticks. After this try clearing the fault by running Clear ISC Fault option. If the sticks are also fine then run the appropriate Ink Melt (1,2,3,4) Heater test. If the test fails then there is an issue with the print head.

Daniel Scott

Jun 08, 2010 | Xerox Phaser 8560MFP Laser Printer

1 Answer


Error 11, laser unit polygon motor failure. If this fault reoccurs 3 times successively the 7700 . enter diagnostics and clear tech rep fault and clear this 09-380, 09-383.

Oct 26, 2009 | Xerox Phaser 7700 Laser Printer

1 Answer

I get this error 09.038.46:16890, Xerox 8560

9038 Means that the inck count sensor flags are stuck after melting 2.5 ink sticks for your black ink. Are you running Genuine Xerox Ink? If so then you need to run the "Clear ISC Fault" test to clear the error. This is done in the diagnostics menu. To get to the diagnostics menu shut your printer off then do the following.
1.) Hold down the back and info buttons
2.) while holding the buttons turn your printer on
3.) keep holding for 30-45 seconds

The "Clear ISC Fault" is located under the Functions menu.

After you have run the "Clear ISC Fault" verify that the black ink sticks are able to advance in the ink loader chute. Check and make sure there are no broken ink sticks or wrong ink types and remove them.

Mar 19, 2009 | Xerox Phaser 8550DX Laser Printer

1 Answer

Xerox xd100

See this thread, someone with a similar problem to you:

I'll summarize the solution:

The "software" H4 problem is quite common that Xerox has a resolution on its website

Solution: Perform a Fault Reset 14
Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.

1. Find the pink Clear button on the Control Panel of the WorkCentre.
2. Find the button below the word Auto.
3. Press these buttons in the following sequence: [Clear], [Auto], [Clear], [Auto]

NOTE: All of the lights on the Control Panel should go out and the LED Display should go blank. If the lights do not go out, then repeat step 3 until they do. It may be necessary to increase or decrease the pace of the [Clear], [Auto], [Clear], [Auto] sequence.

4. Press the [10's] key one time and the [1's] key four times to enter '14' in the LED Display, as if you were to make 14 copies.
5. Press the green [Start] button.
6. Press the pink [Clear] button two times.
7. The WorkCentre should now warm up and come to ready.
8. If the above steps do not clear the error code, repeat steps 3 to 6 a second time.

Feb 08, 2008 | Xerox WorkCentre XD100 All-In-One Laser...

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