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I have a Xerox 6015 Workcenter and i have a fault 077-900 where there is no paper jammed neither in the front or in the back side. WHat shall i do?

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  • 58 Answers

Have you ever cleaned the feed rollers?
This commonly overlooked item of simple maintenance can help resolve many paper feed/jam issues.

After you remove trhe rollers, use warm water and a mild soap solution (never alcohol), wash the grime from the rubber tire surfaces then clean again with just a water dampened rag (get all soap residue off !). Completely dry both feed rollers. Dry with a lint free rag..... an old clean tee-shirt works good for all cleaning and drying tasks.
Please let me know how this works out for you.

If you unable to fix that issues, please call, I can help you out via Phone. My Number is 1800-204-4427 which is toll-free

Posted on Aug 10, 2017

6 Suggested Answers

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Posted on Jan 02, 2017

  • 208 Answers

SOURCE: paper jam won't clear

Look for a small piece of paper remaining in the machine.
Also there may be a jam switch actuator that has fallen off.

Posted on Dec 07, 2007

  • 19 Answers

SOURCE: Xerox Phaser 8400

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Posted on Mar 12, 2008

  • 239 Answers

SOURCE: Paper Jam E2 error

On this model, the fuser assembley is mounted to the machine mounts, two of them inboard and outboard.
If the fuser gear is not cracked, this fuser is driven by the white small drive gear on the machine.
This rests close the drive gear. Sometimes you can hear a thumping noise which is coming from the gear skipping over the fuser gear.
This gear needs to be replaced a very involved service process.
Call Xerox for further repair if this is the case. Also behind this gear are many other gears that can cause this same problem. Very involved and time-extensive to repair even for a trained Xerox technition.

Posted on Oct 16, 2009

SOURCE: our xerox workcenter 7235 fault

024 360 An error has been detected by the Controller during communications with the Printer. User intervention is required to Power Off/Power On the machine, Field Service is required if the problem persists. Printing is disabled.
http://www.support.xerox.com/go/results.asp?Xtype=docs&prodID=WC7228_WC7235_WC7245&Xlang=en_IN&Xcntry=IND

You will have to either get this printer repaired or replace it.

Posted on Aug 05, 2010

diyurself28
  • 20 Answers

SOURCE: xerox phaser 8560 says "paper jam - open front

try cleaning the microswitches. it may also have a sensor and if the little plastic piece that crosses between them has broken off it will throw codes. mine is ok so i cant say for sure but you can try to glue a suitable piece in there to trick the printer if thats the case or bypass the sensor. just a few suggestions from my experience with electronics

sensor is kind of this: gap is where the plastic part is supposed to go in between.
--- ---

Posted on Oct 24, 2011

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CRUM ID 093-926


That error signifies an unsupported black toner cartridge. Verify oem Xerox cartridge, try reseat cartridge. If not cartridge it will be the MCU Board, part number 960K60951.

http://www.iteminconline.com/960k60951_062k23373-960k60951-xerox-workcentre-wc6015-engine-controller-mcu.htm

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1 Answer

Our xerox workcenter m15 had a paper jam. we turned the power off, fixed the jam, and turned it back on ... but no power now. We unplugged everything, replugged and tried again - no power.


The simplest solutions:

Plug a small apliance or light Into the wll otlet to determine if there is power in the outlet
If the appliance does not power ON, the problem is in the power outlet. Contact your building maintenance department to check the breaker in the electrcal panel.

If there is power check that the power cord is securely plugged in to both the wall socket and in to the machine.

Turn off the power switch on the left-hand side of the machine; wait one minute; turn back on.

If these steps do not resolve the problem you may need to contact a service representative.

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2 Answers

Our xerox workcenter 7235 fault code 024-360 and copy service is disabled


024 360 An error has been detected by the Controller during communications with the Printer. User intervention is required to Power Off/Power On the machine, Field Service is required if the problem persists. Printing is disabled.
http://www.support.xerox.com/go/results.asp?Xtype=docs&prodID=WC7228_WC7235_WC7245&Xlang=en_IN&Xcntry=IND

You will have to either get this printer repaired or replace it.

Aug 05, 2010 | Xerox Office Equipment & Supplies

1 Answer

Unlock scanner


under the scanner where you retrieve you printed papers on the left side twords the front there is a slide lever (which is the lock for the scanner).

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My xerox workcenter 416s has the following error: close offset cover. What is this??


There is a small cover where your paper exits into the tray. It probably is just ajar and not actuating the switch. Check in the area above the right side where you would clear a jam and where the already made copy comes out. Something there is not closed all the way, or the interlock switch has popped out.

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you need to remove your paper tray.take your toner carriage out ,yurn the mc and assess

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Cleared paper jam, but printer not responding


Did you shut power when removing the jammed paper. If you did not then you have forced the gears against the rotation and may have hurt the transport system

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1 Answer

Document jam


There is a sensor in the document feeder that most likely is stuck on the frame or the spring fell off and is not resetting. Have you taken a minela folder and run it through the feeder to be sure there is not a small fragmant of paper on the sensors? If you havent try that, or a piece of paper folded in half twice and keep sliding it though the feeder.
You would have to take the feeder apart to get the sensor set, That is best accomplished by taking the back cover off, then the left side cover, ( looking from the front) and disconnecting the feedder connectors, then removing it from the scanner.

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