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How can a stop the speed selected from jumping to another speed when running on a KA Accolade 400?

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Posted on Jan 02, 2017

hslincoln
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SOURCE: my mixer master (Accolade 400) will only run at top speed

Hi JENNY, Merry Christmas and Happy New Year! Do not despair; there is a way to fix your KA mixer. From the symptoms you’re describing is sounds like your mixer’s (speed) Control Assembly and/or the Hall Effect Sensor has gone bad and either one or both parts need to be replaced.
As your mixer is out of warranty, the inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home
Click on Customer Care>Locate Manuals & Guides, and enter the 6 character model number, in this case, KN15E1X, and then select the first file, KN15E1XBW0.pdf (335.24 KB)
that appears under Parts List (17). (check to see if this matches your mixer model).
Turn to pages 4 & 5 titled, "Case, Gearing and Planetary Assembly", which provides an exploded view for the assembly and disassembly of the mixer and locate Illus. Nos.8 & 9, Control Assembly and Hall Effect Sensor, respectively. I suspect one or both of these parts that are the cause of your mixer’s speed woes. Since the (speed) Control Assembly is the more complicated of the two, that’s where I’d focus my attention. The Hall Effect sensor is a very simple device and rarely goes bad.
First check to see if any of the connections have come loose from your Control Assembly. If everything looks tight then you need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors and capacitors, which was not meant to be 'home fixed' and my 'expertise' ends there. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not. Or you can just order replacement parts without the testing.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! – hslincoln

Posted on Jan 04, 2010

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KitchenAid ACCOLADE 400 Mixer.When mixing dough the bowl jumps out of the the bowl lock. How can this problem be resolved?


I know this sounds a bit simple but the bowl cup can sometimes actually wear out and a very fast (# screws) and a new one and the problem is solved. If however there is a problem on the head hold down set screw (under the mixer in the cavity ) it can come loose then the mixer head can bounce all over the place causung the bowl to get loose in the holding cup at the base of the mixer., I hope this helps, let us know if you need more, we can FixYa

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KitchenAid ACCOLADE 400 Mixer. When mixing dough the bowl jumps out of the bowl lock. How do in resolve this problem?


Make sure that the bowl is fully tightened in the bowl lock. If this does not solve the problem it may be that the lock disc itself needs to be replaced or that the amount of dough is more than the dough hook can handle.

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KA 600 is making a clinking noise when mixing.


Tll,
It sounds like it could be an issue with the gear, the motor housing could have a crack in it. The problem could be much more involved as well. Put the unit on the slowest speed and see if you can stop the mixer from spinning. If it hiccups or stutters, that means you have a stripped gear. If you cannot stop the unit using your hand ON THE SLOWEST speed then there could be a problem with the motor housing or the motor itself not being held in place properly.

Apr 02, 2012 | KitchenAid ProLine 600 Stand Mixer

1 Answer

My mixer revs up full bore and then quits, on any speed level


http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208211761.pdf

has the breakdown of the parts. Item 8 is the controller board and item 9 is a sensor which monitors the speed. If either one is fried it will run wide open and then quit.

Mar 25, 2010 | KitchenAid 400 Watts KN15E1X Accolade 400...

1 Answer

My mixer master (Accolade 400) will only run at top speed


Hi JENNY, Merry Christmas and Happy New Year! Do not despair; there is a way to fix your KA mixer. From the symptoms you’re describing is sounds like your mixer’s (speed) Control Assembly and/or the Hall Effect Sensor has gone bad and either one or both parts need to be replaced.
As your mixer is out of warranty, the inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home
Click on Customer Care>Locate Manuals & Guides, and enter the 6 character model number, in this case, KN15E1X, and then select the first file, KN15E1XBW0.pdf (335.24 KB) that appears under Parts List (17). (check to see if this matches your mixer model).
Turn to pages 4 & 5 titled, "Case, Gearing and Planetary Assembly", which provides an exploded view for the assembly and disassembly of the mixer and locate Illus. Nos.8 & 9, Control Assembly and Hall Effect Sensor, respectively. I suspect one or both of these parts that are the cause of your mixer’s speed woes. Since the (speed) Control Assembly is the more complicated of the two, that’s where I’d focus my attention. The Hall Effect sensor is a very simple device and rarely goes bad.
First check to see if any of the connections have come loose from your Control Assembly. If everything looks tight then you need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors and capacitors, which was not meant to be 'home fixed' and my 'expertise' ends there. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not. Or you can just order replacement parts without the testing.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! – hslincoln

Jan 04, 2010 | KitchenAid 400 Watts KN15E1X Accolade 400...

1 Answer

Mixer runs ,then stops, and now has lost all lower speeds.


Hi DALE, from the symptoms you describe, it sounds like you've got problems in your (speed) control assembly. If your mixer were out of warranty, I'll tell you that you could fix it yourself, but as your mixer is less than one year old, let KA fix it or replace your mixer on their dime. Contact them immediately and tell them about your problem with the speed control.
The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)

When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 19, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

I need speed control senser. Where do I get one?


Hi, RDBOST, it appears as if you’ve identified the problem you’re having with your mixer. And the speed control sensor (Hall Effect sensor) can be ordered from several online KA repair parts vendors. I assume you’ve got a Parts List manual on hand, but if you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number KP2671, and then select one of the files that appear under Parts List file. Turn to page 4, Case, Gearing and Planetary Assembly and locate Illus. #9, Hall Effect Sensor, part# 9703312. This is what you want to order.
Here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com, that should carry the KA parts. Prices can vary widely (between $4.00 ~ $9.00 plus S&H & tax) between vendors, so do your comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful to you, please rate it, thanks! - hslincoln

Dec 05, 2009 | KitchenAid KP2671 Professional 6 Series...

1 Answer

My kitchaid stopped working. Is it worth getting


CARREN90 – You don’t provide a lot of information, which would be helpful in providing a rational answer to your question. What model KA mixer do you own? How old is it? Is it under warranty? What do you mean by stopped working? Do you mean the motor runs but the agitator doesn’t turn or the motor doesn’t run at all? The more information provided, the better the answer I can offer. That being said, if your KA mixer is less than 20 years old, it might be worth repairing.
First, there are only two reasons it stopped working - an electrical problem; the electric motor or one of it’s components has failed so it is not getting electricity (power) to run; or a mechanical problem – one (or more) of the transmission gears has failed, and although the electric motor may still run, the agitator is not turning in the bowl.

Either problem is fixable; depending on how intimately you wish to get acquainted with the internal workings of your mixer. If you are DITY type person and feel adventurous, and your mixer is not under warranty you can troubleshoot it yourself. Be sure you have the Parts List manual on hand. If you're lacking one, you can download it from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number select a file under Parts List and then check to see it this matches your mixer model. You can check the disassembly and reassembly of your mixer, along with all the parts. It can be messy but gratifying. Once apart you can check for any other unseemly wear and tear on the gears, etc.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can provide you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances (again the more information you provide the better their answers will be to you) and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. If the estimates exceed the original purchase price, you might consider purchasing a new one, but that is a decision only you can make. Hey, Christmas is just around the corner!!

Good luck, I hope this helps! Howard – Burke, VA
If this solution has helped you, please rate it, thanks! hslincoln

Nov 28, 2009 | KitchenAid Food Mixers

2 Answers

Mixer works at high speed only


You might have someone repair it for you; here is a place that charges a flat fee of $69.95 and thats including the return shipping. Check 'em out:http://www.marbeck.com/repair_mixer_kitchenaid.html The speed controller board sounds like the right direction but it hard to know if that is the issue until you install a new part. This is a known issue as far as I have heard around the internet. You might give KA a call and see if they can help; all they can say is no. I have heard they revised the part to fix the problem; my brother had a couple of boards replaced on his pro model and now it seems fine. Good luck!

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