Sorry to hear you're having difficulties with your DC07 Animal. From what you've described, it sounds as if the wand has been replaced on the cleaner without the hose being retracted. To remove the wand from the machine, hold the cleaner securely in place by placing one foot on the cleaner head, then pull the wand up forcefully whilst holding the purple quick-draw hose release (located above the on/off switch) down. Make sure you are not leaning over the top of the wand as you do this.
Once you've freed the wand from the cleaner, make sure you retract the wand before replacing it on the cleaner again. Hold down the hose release button on the hose cuff as you retract the wand inside the hose.
You might find it useful to refer to the user guide supplied with the cleaner - in case you don't have this to hand, you can download a copy here:http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf
If you have any further queries about using or maintaining your Dyson cleaner, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need. Alternatively, you can resolve many issues without picking up the phone by visiting www.dyson.com
and clicking 'Support'.
Dyson Online Customer Support