Question about Dyson Vacuums

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Dyson DC35 cuts out quickly, restartable after a few minutes

Battery not old, fully charged, Filter and contacts cleaned, what else to try? I found that the old magnet in the filter had degraded so I added another and now is Fine.

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  • Master
  • 5,044 Answers

This is a domestic appliance, not a Camera. Try posting in a more appropriate forum, please.

Posted on Aug 09, 2017

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Roomba cuts off after a minute or so.

If you have a 400 series Roomba, try removing the battery, then holding down the power button for ten seconds, then recharging the unit before you run it again.

If you have a 500 series Roomba, don't take out the battery-- just press and hold the "spot" and "dock" buttons for about fifteen seconds. The Roomba will play a tune, and you can then charge it and try running it again later.

Posted on May 13, 2009

Dysonteam
  • 167 Answers

SOURCE: My dyson DC16 constantly shuts off even when

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

chelseawells
  • 11 Answers

SOURCE: will not turn on

This is likely the cause of an internal screw that has come loose, it's very common on the G9. A great place to get help with this G9 problem is: camerasandparts.com since they just specialize in these powershots. They not only have the fix available but they have the correction so this never comes back, that comes with their no power service for the G9's automatically. I hope that helps, that's the place if you need help with a powershot, best of luck

Posted on Jun 24, 2010

  • 23 Answers

SOURCE: keeps shutting off

You cant clean the HEPA filter.. only the blue washable pre filter.

Sounds like the motor is dead or atleast on its way out.

If you visit http://www.sparesaver.com/help-and-support/dyson-section/dyson-technical-advice-450/ they have alot of info on repairing dyson cleaners AND they sell the parts, cheapest ive seen online.

Hope that helps

Posted on Jul 05, 2010

  • 48 Answers

SOURCE: roomba stops running after 2 minutes

First drain the battery completely and then take out battery and charger and hold power button for 30 seconds and then clean the roomba with compressed air take out all compartments and blow air thoroughly everywhere especially near the wheels where the wheel sensors are. Leave battery to charge for full day and try to run.

Posted on Oct 16, 2010

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1 Answer

DC35 vac keeps cutting out when I pull the trigger go for a minute and quits?


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dec 05, 2016 | Dyson DC35 Handheld Vacuum

2 Answers

I have a stick dyson DC35. It runs out of power after being fully charged. I have cleaned filter and cleaned all parts numerous times, but still have the problem.


The battery may only be capable of partially charging but indicates it is fully charged, something like 100% of 50%. It may be time for replacement.

May 02, 2016 | Dyson DC35 Digital Slim Stick Broom/Hand...

2 Answers

Why isn't brand new DC35 machine charging?


Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

May 03, 2015 | Dyson DC35 Multi Floor Digital Slim...

1 Answer

My Dyson DC35 stalls. I've thoughly clean it, so it's not a clog problem


1st make sure battery is fully charged.
Next, wash the filter, just follow the instructions in the manual.
If the filter is clogged the motor will try to run but then cut out to protect the motor from damage.

Mar 30, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

When I press the trigger the green light comes on but motor does not


Hi Peter, it's Jack at Dyson.

From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 09, 2015 | Dyson DC35 Digitial Slim Animal Cordless...

1 Answer

Why does My Dyson DC35 will not work on high?


Hi there, it's Jack at Dyson.

DC35 should work on both regular power (15 minutes runtime, or 13 minutes with the motorised head attached), and Boost mode (6 minutes runtime). If your machine won't work at all on Boost mode, we'd appreciate the opportunity to take you though some quick diagnostic checks when your machine is fully charged and near to hand. If a replacement part is needed, we can also confirm if this is covered under our 2-year guarantee.

You can reach our experts directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 13, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

My DC35 keeps cutting out ie every 10secs. The filter has been washed and the machine is clear of any obstructions. The battery is fully charged - Graham


Hi Graham, it's Jack at Dyson.

If your DC35 seems to be cutting out frequently in use, and you're confident that there are no blockages and the filter is clean, it would be worth contacting us directly for some further advice.

When you have your machine fully charged and easily to hand, our experts will take you through some diagnostic checks to determine which part may be at fault. If your DC35 is within our 2-year cordless guarantee period, and has been used and maintained as described in the user guide, we should be able to replace the affected part for you.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 26, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner


Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Dec 31, 2013 | Dyson DC35 Handheld Vacuum

1 Answer

My handheld dyson is not working - initially it was cutting out after only a few mins then seconds now it won't work at all despite showing green light ??


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC31 Animal is only working intermittently. When fully charged, this machine should have a maximum runtime of 10 minutes, or 6 minutes on the maximum power setting.

There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Our experts will be happy to help further.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 07, 2013 | Dyson DC31 Animal Bagless Handheld...

1 Answer

My dyson dc35 hand vacuum cuts out constantly while in use despite a full charge and clean filter


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson is acting that way. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 08, 2012 | Dyson DC35 Handheld Vacuum

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