Question about Samsung Cell Phones

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I got a new samsung J7 to replace my broken one but i cant get passed the google lock. factory reset it already

The phone is locked by google

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I am an avid android developer. I'd be glad to help but I do not understand what you are referring to. Google lock? You can't log into the play store/ Google account? Please explain more?

Posted on Aug 09, 2017

Testimonial: "it is asking for owner gmail account i bought it for 150 everyone asking for another 40 tried odim and factory reset watched all you tube"

  • jrock3144 Aug 09, 2017

    You bought it brand new?

  • jrock3144 Aug 09, 2017

    Did you reset from recovery or from inside android?



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Posted on Jan 02, 2017

  • 58 Answers

SOURCE: factory reset

#*7337# = EEPROM Reset (Unlock and Resets Wap Settings) #*7673# = Sleep mode RESET
*2767*3855# = E2P Full Reset
*2767*2878# = E2P Custom Reset
*2767*927# = E2P Wap Reset
*2767*226372# = E2P Camera Reset
*2767*73738927# = WAP Settings Reset

Try at your own risk .. i can't guarantee !!!

Posted on May 15, 2009

  • 5 Answers

SOURCE: i forgot my privacy lock number on m samsung

Reset memory (SIMLOCK`a removing!!!): *2767*3855#
Reset CUSTOM memory: *2767*2878#

Posted on Aug 10, 2009

  • 69 Answers

SOURCE: SGH-a437 phone locked

is the Sim locked or is the phone locked??

Posted on Sep 21, 2009

  • 318 Answers

SOURCE: How do I do a factory reset to get past the lock code for a Samsung Google sch 1515

whats locked phone or sim card

Posted on Aug 30, 2015

  • 66 Answers

SOURCE: its hard reset and I cant get in it how can I get in without a google account

When you factory reset a device that has a PIN code or a SWIPE code of some sort, the Google security lock will trigger after a factory reset. This is because the phone is assuming you factory reset it because you could not get into the phone (ie. it is not your phone / it is stolen).

At this point, you need to log into the phone with the Google account it was set up with. There are a couple of scenarios you may fall into at this point.

  1. If you know the e-mail, but you do not know the password, you have to reset the password (via the computer, etc). WARNING: If you reset the password, you cannot log into the phone for 72 hours (again this is a layer of security for stolen devices).
  2. If you have absolutely no idea what the e-mail is, Google is assuming you stole it. At this point you either need to contact the manufacturer / the carrier to see if they can exchange it (assuming it is your device).

Posted on Feb 23, 2016

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Oct 02, 2017 | Tablets & eReaders

1 Answer

What would make a galaxy j7 lock up, or do a factory re-set on its own? I'm not able to find someone that knows how to fix it. my e-mail address is Wenharry25

Hello Wendy

Please don't post your personal details to Fixya. We are a site that has 7 million views a years and some of those 7 million are bound to be either crazy enough to phone you at 3:00am or clever enough to be able to scam you.

Nothing can make a phone do a reset on its own. Is it stolen? The original owner can do a factory reset remotely. You say 'locked up', does it mention a PUK Lock, or a SIM Lock? If so, it definitely is stolen, and the company that have the contract on the phone have locked it at firmware level to stop anyone from using it. It uses a 128 bit encryption key so is impossible to unlock without the 6 digit code.

I have change the category from LA Galaxy Football Club, to Samsung Galaxy Cellphones :>)

Andrew - Fixya Moderator / cell phone expert

Aug 24, 2017 | Samsung Galaxy Cell Phones

1 Answer

I forgot my password to get in my phone its a samsung galaxy on5 what do i do?

I had the same problem with my galaxy j7, I forgot the login password to get in to my phone. I tried a hard factory reset to manufacture settings. I had contacts and photos backed up with google account, so it was okay to erase and reset the phone. The login password was gone and the phone started like i had just bought it, but then I ran into another problem. My google user account was still logged in when I reset the phone. Androids and googles Factory Reset Protection was activated and a message said "an unauthorized attempt to factory reset was detected, please login with the original user email and password". I forgot the screensaver password and google account password I was still locked out of my phone. Two options I had then was the local phone repair store (boost mobile was going to charge 40$ to unlock my phone) recommended to try this first. The other option was to reset google account password and login to email from another computer for password verification and wait googles 72 hour FRP lockout to use new password to login. If you have any other questions or cant login email at

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If you have a google account on the phone try going
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I hope this helped!

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I hope this helped!

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