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The ball on my Dyson 25 does not rotate smoothly.Can you please help??

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  • 76 Answers

The red clip on the filter inside the ball is hitting the ball on roatation. the filter id dead, dont wash just fit a new one every 2-3 years, this is caused buy customers overfilling the bin. empty more often

Posted on Aug 24, 2017

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SOURCE: I have a Dc-25 Dyson ball,The beater bar does not

check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.

Posted on Oct 23, 2009

Testimonial: "it was somethimg simple, the wheels were'nt releasing. thank you. Bruce"

  • 1 Answer

SOURCE: Dyson DC 25 Ball - no power to motor

Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Posted on Apr 18, 2010

Dysonteam
  • 167 Answers

SOURCE: the head of the Dyson 25 has stopped rotating

Hi its Darran at Dyson.

It may be that the brush bar needs to be re-set. To do this, switch the machine off, press the brush bar on/off button once and then switch the machine back on. When lowered into the vacuuming position, the brush bar should start turning.

If it doesn't, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

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SOURCE: My Dyson DC25 keeps blowing off the filter within

I just started having the same problem. Did you figure out yet?

Posted on May 22, 2010

  • 377 Answers

SOURCE: Dyson DC 25 Dyson Ball animal. The bottom brush

Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Posted on Oct 08, 2010

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1 Answer

My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .


Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:


I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Mar 17, 2015 | Dyson Vacuums

1 Answer

Ball on Dyson DC 25 vacuum cleaner won't rotate


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson ball the filter in side the ball keep coming undone and the cover pops up and stops the ball from moving help


Hi June, it's Jack at Dyson.

If your Dyson DC25's post-filter seems to be disengaging in use, I'm confident we can help with this.

Please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Make sure you have your vacuum to hand when you call so we can run you through some quick troubleshooting checks, and take some further details.

We'll look forward to hearing from you.

Sep 30, 2013 | Dyson DC-25 Lifetime Washable & Reusable...

1 Answer

New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Ball filter is popping up, stopping ball rotating and ball area is getting hot


Hi there,

I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson ball 25 support


Hi there,

I'm unsure from your question exactly what issue you're having with your DC25. Please get in touch with us directly so we can help - you can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). Alternatively, you may be able to find a solution by visiting http://www.dyson.com and clicking 'Support'.

Best wishes,

Jack
Dyson Online Customer Support

Jan 14, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Just got this item and the ball makes a clicking sound and it does not move easily on the carpet. Is this how it should be?


Hi there, I'm sorry to hear you're having difficulties with your DC25. You might want to check the filter inside the Ball is correctly fitted - push it firmly into place until you hear an audible 'click'. You can see how to access and replace this filter in the video below. If you've tried this and still feel the Ball is not rotating as smoothly as it should do, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Sep 09, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson DC 25 Dyson Ball animal. The bottom brush is not rotating. I detached as and reattached as the manual suggested. Help Thank you very much


Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Oct 08, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson DC 25 Ball - no power to motor


Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Mar 14, 2010 | Dyson DC25 All Floors Bagless Upright...

1 Answer

The head of the Dyson 25 has stopped rotating


Hi its Darran at Dyson.

It may be that the brush bar needs to be re-set. To do this, switch the machine off, press the brush bar on/off button once and then switch the machine back on. When lowered into the vacuuming position, the brush bar should start turning.

If it doesn't, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 20, 2010 | Dyson DC15 All Floors - The Ball Bagless...

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